Receptionist

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit the site to learn more about Perk.

About the Role

At Perk our Receptionist will be the first point of contact for our company, owning the welcome and departure experience for employees, guests and contractors. This role is responsible for managing the front desk, greeting visitors and employees, assisting with deliveries and queries – everything from guiding a lost delivery driver to an opportunity to make the start of someone’s visit to our BCN office an extra special experience.

This role requires excellent communication skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently. The successful candidate will offer a professional and friendly approach, handle the flow of people coming through the entrance, and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner. 7-star service is one of our core values at TravelPerk and the Receptionist role is key to setting that tone from the moment of arrival.

What You’ll Do

- Greeting and Directing Visitors: Greet and guide visitors and employees warmly and professionally, ensuring they feel welcomed, and provide any assistance with check-ins and building navigation in line with our security procedures.
- Visit Management: Manage visitor check-ins and documentation by issuing visitor badges and maintaining the visitor logbook to track all incoming and outgoing guests.
- Oversee Arrivals Area: Maintain a welcoming reception area, working with facilities staff to keep the space clean and clear, and prepared with the necessary amenities.
- Assisting with Deliveries: Assist with deliveries by providing support to providers on arrival to the building, ensuring they successfully find the entrance to deliver their goods. Ensure packages and mail for the company are received and distributed promptly in line with our security procedures.
- New Employee Onboarding: Receive and assist new employees when they arrive on their onboarding day, providing necessary information and support as they come to the building for the first time.
- Event Support: Provide on-site support for internal events by coordinating room setup, assisting with vendor access, and ensuring event spaces are properly prepared before, during, and after activities.
- Executive Assistant Support: Assist Executive Assistants with day-to-day needs such as receiving guests, coordinating small logistics tasks, and facilitating smooth communication between teams and leadership.
- Ticket Triage Management: Manage the initial triage of incoming facility and office-related tickets, ensuring each request is properly categorized, documented, and directed to the appropriate team for timely resolution.

You Will Also

- Meet our in-real-life (IRL) requirements: This role will require you to be in the HQ office 5 days a week to be on hand to support employees and guests.
- Have a culture focus: You’ll keep TravelPerk’s culture top of mind in everything you do. As part of the People Team you live and breathe our values and always keep the experience of our people as your top priority.
- Be a partner: You will become a partner to all members of the community, understanding their needs, supporting them, and collaboratively creating a welcoming and effective environment. Your role will be essential in ensuring that every interaction contributes positively to their experience with our company.
- Be a team player: You’ll work closely with our Community Experience team on cross-team initiatives to make our culture come to life when we greet our employees and visitors.

What We’re Looking For

This role will be perfect for you if you’re someone who matches the following:

- You have exceptional communication skills.
- You have a vibrant and enthusiastic personality that creates a positive and cheerful atmosphere for everyone.
- You have a strong customer service focus and you are genuinely excited about assisting others, going out of your way to ensure their needs are met and their experience is exceptional.
- You can manage multiple tasks efficiently, maintain accurate visitor logs, and handle the flow of people and deliveries seamlessly.
- You are humble and approachable. People will feel welcomed whenever they enter the building, even if it/'s a stranger who is asking for directions.

These are the important skills:

- Strong English communication skills (written and verbal). Additional Spanish language skills are beneficial.
- A proven track record of working collaboratively and productively with all stakeholders. Team player. We need top class collaborators.
- You pay close attention to details and possess good organizational and multitasking abilities.
- You are able to adjust to the dynamic needs of the reception and guests, demonstrating flexibility and adaptability to handle unexpected situations calmly and efficiently.
- You are resourceful and proactive.

What We Offer

- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security at perk dot com, and we will confirm whether it is legitimate.

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