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APPLY FOR FUTURE JOBS AS CUSTOMER SUCCESS
hace 22 horas
Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
Why join our talent pool?
We’re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, you’ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.
Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, you’ll play a key role in making sure our clients succeed with Lodgify
Where do you want to take your next career path?
- Customer Support: Provide top-tier support via phone, email, and chat, ensuring issues are resolved quickly and customers stay delighted. Share feedback across teams, document bugs, and help improve Lodgify’s platform - all while building strong relationships and delivering an outstanding customer experience
- Connectivity Specialist: Provide expert guidance on connection types, troubleshoot complex integration issues, and deliver top-notch support via chat, email, and calls. Build strong client relationships, ensure excellent service, and help customers get the most out of Lodgify’s platform.
- Customer Onboarding Specialist: Take ownership of new customers, assist with account setup, and provide hands-on training to ensure smooth onboarding. Use a consultative approach to drive product adoption, gather feedback, and identify upsell opportunities
- Payments Collection Specialist: Manage customer retention, handle billing and collections, and resolve payment issues with a personalized touch. Use your negotiation skills to retain customers, identify upsell opportunities, and ensure smooth account upgrades - all while maintaining strong, positive relationships.
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What/'s in it for you?
The freedom to work from home any day that works for you.
Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
Save on meals Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime
Flexible Remuneration options for your transportation needs.
️Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
Free Spanish classes.
Boost your earning potential with our referral program that offers paid compensation.
Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more
Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now
All applications and CVs must be submitted in English
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