Distribution automation quality leader

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Passionate about Customer Experience, technical, industrial and business interactions, strong collaboration and leadership skills, enabler to bring voice of customer and quality mindset at the heart of squads and league. If you identify with these qualities? Then the T300 & Distribution automation CS&Q leader is for you

Mission is to lead Quality and Customer Satisfaction within Protection & Control league on feeder automation range offers and projects mainly on T300 existing offer and new T300 redesign program (start Q3 25 and called Janus)

Quality leader is the customer advocate for each squad he is involved and responsible for the excellence of Customer Experience, Quality, Reliability, Safety and Cybersecurity activities.

He/ She will manage the project quality deliverables for the offer creation projects and field quality of existing offers.

Responsibilities:

On new development:

This activity of ‘quality by design’ is main challenge of this position especially on new T300 redesign (Janus)

-Define and deploy quality plan for every new projects based on quality fundamentals : DFSR / FW quality fundamentals and APQP. Special attention on DfSR (design for safety and reliability) to reach robustness and reliability goals and deploy this methodology and mindset with Sevilla R&D.

-Lead Voice of Customer and customer feed-back loop and inject lesson learnt from field experience.

-Active participation to definition of ready and definition of done with Scrum Master and Product owner

-Work with Scrum master to ensure compliance with OLM process

- define strategy to achieve the best-in-class customer experience, manage and mitigate risks.

On products in the field:

- Collecting and analyze all product quality data, define annual quality targets and initiatives. - Ensure effectiveness of quality improvement activities and drive follow-up with global manufacturing plants. - Set-up link with GSC (DIR32/surveillance), make sure of timely execution and proper results monitoring and usage.

- Drive the quality issues resolution and prevention using related quality methods and tools. - Ensure that the proper information is provided to the customer in case of quality issue, offer evolution and withdrawal.

- Drive risk analysis for customer for non-conformant product or quality issue. - Decide on stop of delivery and derogation. - Represent the customer in the product squad for offer continues improvement.

-Problem solving (Issue to Prevention) wit Root Cause Analysis. Lead corrective and preventive action

-Support Front Offices and lead cross-functional teams to resolve customer issue

Skills:

master’s degree or above in FW or Electrical / Electronics

+3/5 years experience in Offer Quality or Quality Assurance

Solid quality knowledge on whole product lifecycle involving different functions: design, industrialization, manufacturing and supplier quality

Analytical and problem solving skills and methodology knowledge (8D, FMEA, FTA…). 8D advanced.

Customer oriented with strong influence and communication skills

Experience in FW qualimetry and especially in DfSR.

Knowledge of distribution automation products and features.

Experience in Agile

What will you get?

We adapt to you:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.