Marketing Cloud Account Engagement

Omega CRM, a leader in Technology Solutions, is looking to develop its Marketing practice with a Marketing Cloud Account Engagement (Padot) Consultant.

Main duties:

- Investigate, create, and recommend innovative marketing automation and martech solutions.
- Conduct analysis on marketing automation and martech solution implementations.
- Assist in high-level architecture design for marketing automation and martech solution implementations by choosing the most suitable platform.
- Implement infrastructure and functional cloud marketing architecture.
- Create policies for activating automated communications that map the customer's journey.
- Perform basic functional and specialized marketing tasks.
- Ensure that automated cloud communication activations are effectively utilized.
- Decide which processes are suitable and necessary to be executed in the cloud for implementing marketing automation solutions.
- Determine the assets and organization of automations that best fit the cloud implementation.
- Provide functional consulting services to ensure that automated communication processes run smoothly.
- Implement automated communications and marketing automation processes to meet customer needs at various touchpoints.
- Implement the latest technological advancements and marketing technology solutions.
- Conduct test trials, diagnose errors, and resolve issues in the use of marketing automation and martech tools.
- Document processes and track system performance metrics.

Experience:

- Proven experience in creating marketing campaigns with Marketing Cloud Account Engagement
- Experience with Salesforce Marketing Cloud.
- Knowledge with Ampscript is a plus.
- Previous experience in database management, preferably in a similar role.
- Knowledge with the automation software and relevant performance evaluation.
- Experience with CRM platforms (Salesforce).
- Knowledge to manage marketing projects.
- Advanced level of English. Another language is desirable.

What do We offer

- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.