Field Services Coordinator

hace 5 meses


Madrid, España Geotab A tiempo completo

Basis**: Fixed-Term Contract**

Area of Interest**: Support Operations**

Location**: Madrid, Spain**
**Who we are
- Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.- **:Who you are:
We are expanding our Field Services in Europe and we are looking for a Field Service Coordinator to kick off the project under an initial temporary contract of 6 months. The Field Services Coordinator is tasked with orchestrating installation projects and ensuring the deployment of Geotab solutions aligns with rigorous technical standards set by the company. This role demands a self-driven, meticulously organized, and dedicated individual capable of fostering strong relationships with internal installers and external vendors.
**What you'll do:
Collaborating with a team of installation specialists, the incumbent will take charge of overseeing Geotab installation programs. Working autonomously, this role entails managing projects of diverse scales, spanning from singular vehicle installations to deployments involving thousands of vehicles. The responsibilities extend across Commercial customers and Federal Government clients alike.
**How you'll make an impact
- **Installation Project Coordination**
- Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
- Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
- Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
- Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
- Ensure the installation guides, instructions and other important information are communicated to the installers.

**Lead Field Service Strategic Troubleshooting**
- Troubleshoot challenges installers are having in the field and escalate as necessary.
- Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
- Maintain the installer network database by keeping the database current.

**Ensure Exceptional Customer Service**
- Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
- Work with installers to resolve incorrect invoices.
- Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
- Work with accounting to ensure our customers are billed for on-site field services.
- Confirm the installation reports are received by the customers and installers.
- Prepare periodic Field Services status reports.
- Support Geotab global strategic initiatives.
**What you'll bring to the role
- Managing third party contractor relationships.
- Experience troubleshooting technical issues
- Outstanding customer service skills.
- Experience working with Salesforce.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.**
**What makes our staff passionate about Geotab?

Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
- The above are offered to full-time permanent employees only
**How we work



  • Madrid, Madrid, España Six Group Services Ltd. A tiempo completo

    Company OverviewSIX Securities Services is a world leader in specialized post-trade services for Swiss and international clients. We provide a range of innovative solutions to help our clients navigate the complexities of the financial industry.Estimated Salary: €60,000 - €80,000 per yearJob DescriptionWe are looking for a motivated Financial Services...


  • Madrid, Madrid, España Six Group Services Ltd. A tiempo completo

    At Six Group Services Ltd., we're shaping the future of finance with innovative solutions. We're seeking a highly motivated Financial Services Project Coordinator to join our team in Madrid, working from home up to 60% of the time. As a Financial Services Project Coordinator, you'll support our project management team in leading projects within the financial...


  • Madrid, Madrid, España 2Bros Services A tiempo completo

    We are seeking a compassionate and organized Medical Services Coordinator to be the initial point of contact for patients at 2Bros Services. This crucial role involves facilitating smooth patient care by collecting essential details, preparing admission and discharge documentation, explaining policies and procedures, and addressing patient queries, concerns,...


  • Madrid, España Ares Consultores A tiempo completo

    .Basis: Fixed-Term ContractArea of Interest: Support OperationsLocation: Madrid, SpainWho we are: Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our...


  • Madrid, España Ares Consultores A tiempo completo

    .Basis: Fixed-Term Contract Area of Interest: Support Operations Location: Madrid, Spain Who we are: Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our...


  • Madrid, España Ares Consultores A tiempo completo

    Basis: Fixed-Term ContractArea of Interest: Support OperationsLocation: Madrid, SpainWho we are: Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our...


  • Madrid, España Ares Consultores A tiempo completo

    Basis: Fixed-Term Contract Area of Interest: Support Operations Location: Madrid, Spain Who we are: Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our...

  • Admissions Coordinator

    hace 3 semanas


    Madrid, Madrid, España 2Bros Services A tiempo completo

    We are seeking a skilled and detail-oriented Admissions Coordinator to support the enrollment process for 2Bros Services. This role involves assessing applications, handling documentation, and providing exceptional customer service to candidates.The ideal candidate will possess excellent communication skills, both verbal and written, and have a high level of...


  • Madrid, España Red Bull A tiempo completo

    **Descripción de la empresa**: Enable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must provide all the necessary tools to ensure...

  • Admissions Coordinator

    hace 4 semanas


    Madrid, Madrid, España 2Bros Services A tiempo completo

    We are currently seeking an organized and detail-oriented Admissions Coordinator to join our team at 2Bros Services. This role will be responsible for guiding candidates through the enrollment process, assessing applications, handling documentation, collecting information, entering data, and providing exceptional customer service.Responsibilities:Handling...


  • Madrid, Madrid, España Quanta part of QCS Staffing A tiempo completo

    Technical Services Coordinator PositionWe are seeking an experienced Senior Technical Services Coordinator to join our team in Madrid. In this role, you will be responsible for assisting in the development of capital project programs and budgets for new equipment and major repairs.About the Role:The successful candidate will have a strong understanding of...


  • Madrid, Madrid, España Pfizer A tiempo completo

    Pfizer is a global biopharmaceutical company that aims to deliver innovative treatments and cures for patients worldwide.Estimated salary: $95,000 - $120,000 per year.About the RoleWe are seeking a highly skilled Strategic Commercial Services Coordinator to join our team in ensuring seamless delivery of commercial services across all local business units.The...


  • Madrid, España Red Bull A tiempo completo

    **Descripción de la empresa**: Enable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must provide all the necessary tools to ensure...


  • Madrid, Madrid, España Ausnet Services Ltd A tiempo completo

    AusNet Services Ltd is seeking an experienced Senior Network Coordinator to join their team. This role will be based in Melbourne and reports directly to the Network Operations Manager.About AusNet Services LtdWe are a leading energy infrastructure company that provides essential services to Victorian families. Our mission is to deliver reliable and...


  • Madrid, Madrid, España Diebold Nixdorf A tiempo completo

    Job TitleAdministrative Services Coordinator SpecialistAbout UsDiebold Nixdorf is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, or disability.Job DescriptionWe are seeking an...


  • Madrid, Madrid, España 2Bros Services A tiempo completo

    2Bros Services is seeking a highly organized Business Billing Coordinator to manage its billing process. The ideal candidate will have strong attention to detail, excellent organizational and communication skills, and the ability to work independently and as part of a team.Job Description:Review and prepare invoices for accuracy and completeness.Monitor...


  • Madrid, Madrid, España 2Bros Services A tiempo completo

    Job Summary: We are seeking a detail-oriented and analytical Financial Analyst Coordinator to join our team at 2Bros Services. The successful candidate will have a solid understanding of accounting and financial reporting principles, with excellent organizational skills and the ability to work under pressure.

  • Program Coordinator

    hace 4 semanas


    Madrid, Madrid, España 2Bros Services A tiempo completo

    We are seeking a highly organized and detail-oriented Program Coordinator to join our team at 2Bros Services.Job DescriptionIn this role, you will be responsible for guiding candidates through the enrollment process. This includes assessing applications, handling documentation, collecting information, entering data, and providing exceptional customer...

  • Junior Contractor

    hace 1 mes


    Madrid, España Nozomi Networks A tiempo completo

    .Junior Contractor - Field Marketing Coordinator Nozomi Networks keeps operational technology cyber resilient with OT network and endpoint visibility, threat detection, and AI-powered analysis.Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're...

  • Junior Contractor

    hace 1 semana


    Madrid, España Tbwa ChiatDay Inc A tiempo completo

    .Junior Contractor - Field Marketing Coordinator SpainNow is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity.We have hundreds of customers in more than 30 countries and we're just scratching the surface.As we expand our product portfolio and global presence, our Marketing department is hiring a Junior Field &...