Channel Service Manager

hace 4 semanas

Madrid, España LJselection A tiempo completo

Descripción

Nuestro cliente, una empresa especializada en la prestación de servicios convergentes e integrales de comunicaciones y cloud para empresas, está buscando un Channel Service Manager.

La misión del puesto será el acompañamiento a los clientes de Canal, desde la toma de requisitos, apoyo a la migración y acompañamiento posterior garantizando la calidad y los primeros pasos, llegando a cualquier nível técnico y de gestión para conseguir el fin deseado.El principal objetivo es conseguir que los partners de canal tengan una experiência satisfactoria en el arranque y poder guiar para que puedan avanzar sin problemas.

**Funciones**
- Gestión de clientes y calidad de servicio a los mismos, manteniendo una gran satisfacción de los partners.
- Consultoría e identificación de propuestas (técnica y económica) de ampliación de servicios.
- Acompañamiento inicial en el setup y migraciones de partners de Canal.
- Acompañamiento tras la migración.
- Resolución puntual de incidencias dentro de los servicios de Canal.
- Apoyo técnico y resolución de problemas/peticiones, durante el proceso de migración al producto de canal.
- Identificación de mejoras sobre los clientes carterizados.
- Trabajo interno y gestión de las mejoras detectadas para aplicarlas al partner.
- Identificación de problemas o potenciales problemas que puedan afectar a los partners.
- Gestión de las soluciones a los problemas o potenciales problemas identificados que puedan afectar a los partners.

**Requisitos**
- Ingeniería informática, telecomunicaciones o estudios de informática o telecomunicaciones.
- 5 años de experiência en gestión de sistemas Linux y Windows.
- 5 años de experiência en gestión técnica de equipos informáticos y soluciones a cliente.
- 3 años de experiência en gestión de clientes finales.

**Valorable estos cursos o certificaciones**
- LPIC
- RHCA
- Veeam
- NSE Fortinet
- VMware

**Que ofrecen**
- Ubicación Madrid (Alcobendas).
- Modalidad presencial o modalidad híbrida (lunes y viernes remoto).
- L-V 09:00-18:00 con una hora de comida.
- Salario base + variables.
- Bono de 50€ al mes, como Retribución en Especie, a elegir entre estas tres opciones: tarjeta restaurante, ayuda para combustible o plaza de parking.
- Plan de Retribución Flexible (tickets restaurante, seguro médico, tarjeta para transportes públicos, tarjeta guardería).
- Ayuda en el alquiler de una plaza de garaje en el centro de trabajo.
- Ayuda mensual de 30€ para conexión a internet, o bien instalación de FTTH.
- Descuento del 50% en telefonía móvil, hasta 7 líneas.

5 years

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