00s15g - Ito Svc Delivery Cons Ii

hace 3 semanas

Las Rozas de Madrid, España DXC Technology A tiempo completo

**_ Responsibilities: _**
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

- Resolve most technical incidents independently within your technical area.
- Work with team members to resolve more complex or cross-technology incidents.

Escalation Management:

- identify potential escalations and alert management proactively.

Problem Management:

- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

Change Management/Implementation:

- Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

Patch and Security Management:

- Proactively monitor the environment for patch compliance.

Configuration Management:

- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

Quality:

- Provide continual improvement recommendations/direction
- setting advice within work team.

Project Management:

- Participate in customer and internal projects, including transformation.
- Lead projects from own responsibility area.

Customer Relationship Management:

- Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.

Teamwork:

- Work as part of a team, which may be virtual, global, and/or multi-functional.
- Seen as a resource to the team within area of technical responsibility.

**_ Education and Experience Required: _**
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level or intermediate-level certification(s) in work field.
- Typically 2-5 years of relevant experience.

**_ Knowledge and Skills: _**
Typical skills include:

- Understanding of technology in direct responsibility (developing).
- General understanding of related technologies.
- Customer Service General Project Management (developing).
- Customer/Vendor Management (developing).
- Business Analysis (developing).
- General Financial Management.

LI_DNI

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