Bilingual Copywriter

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection. Value Conversation

As a Knowledge Management Copywriter, you will be a key contributor to the Process Excellence team that sits within our Operations organization. You will be responsible for supporting initiatives within the knowledge management space and for identifying, organizing, synthesizing, and managing operational knowledge by utilizing engaging and innovative techniques.

What you'll need to succeed

You must have a key eye for detail and the ability to simplify complex concepts and processes. In partnership with the team, you will create customer and merchant facing documentation that empowers our end users to better understand Affirm products and answer servicing questions.

You have experience reviewing, writing, and structuring detailed procedural content for an external audience adhering to defined style guidelines

You're able to write about complicated things in a simple (and grammatically correct) manner

You can work with internal teams to gather feedback and make enhancements to existing content

You're able to develop a deep understanding of business, compliance and regulatory risks and incorporate preventative measures into your work

You're comfortable navigating competing demands and working simultaneously on multiple projects with varying degrees of urgency

What you'll do

Create and maintain net new knowledge articles for new products and expanded geographies

Quality check any translated documents to ensure accuracy and that the intended message is appropriately conveyed

Leverage technology to provide realistic references to our website and app, such as emulators and simulators

Create agent talking points to support operations processes

**Qualifications**:
3+ years of experience in copywriting for external audiences, content creation, and/or other relevant areas.

Experience with fast-paced environments: you have implemented high-quality solutions quickly

Ability to act autonomously while navigating new and ambiguous business initiatives

Experience using KM & Documentation platforms such as SFDC, Zendesk, Confluence, etc.

Experience in a regulated environment within financial services, loan underwriting, credit analysis, customer service, consumer lending, personal banking, or other similar functions preferred, but not required

**Bilingual French/English a must**

**Flexibility to work Monday - Friday between 9am - 6pm ET. Paid training is provided.**

**Bilingual Copywriter (English/French)