Helpdesk Technician

With presence in more than 160 countries, and more than 490,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect. **Join us in our mission to open ways for a better everyday life **.
- Perform Installation of the RIA Sysem and all requirements needed by the web system to operate, plus all peripherals as printer, scanner, usb keys, signature pads, etc....
- Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
- Escalate the technical issues to other levels when facing issues with the RDM installed
- Advance level of Spanish and/or English (High level oral and written)
- IT background or IT interest
- High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer,...)
- Work experience as a Helpdesk Technician would be a plus
- Strong customer service orientation
- Excellent communications skills (both oral and written)
- Strong analytic, multi-tasking and team work skills
- Flexibility regarding work schedule
- Good team working skills

**Education**
- Bachelor degree

Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.

Our job is to deliver our customers’ hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.

We are people serving people and we never, ever forget that.