Full-loading Agent

**Tittle**: FTL Agent

**Location**: Guipúzcoa

Develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

**Key Responsibilities**:

- Execute import/ export plans and processes to optimize service and performance
- Implement transactional operations related to import/ export in adherence to regulations and internal procedures
- Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations
- Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
- Examine invoices and shipping documents to enhance accordance with federal regulations
- Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
- Support customer service in the incident and exception management resolution
- Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
- Participate in developing a high-performance service culture within the export, import and gateway departments
- Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
- Interact with internal functions such as customer service, product, sales, etc.
- Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency

**Skills / Requirements**:

- English level B1 ´
- More than 1 year of experience in transportation, full loads and customs clearance.
- Driving license
- Bachelor’s Degree or equivalent experience/qualification related to logistics, transportation, ADE, finance or similar