L2 Euc Engineer
hace 3 semanas
**Who are WebBeds?**
WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.
**What makes us stand out?**
- We are a wholesale global travel organisation
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 400,000 properties in more than 14,000 destinations
- We work with more than 44,000 travel companies in 145 source markets
- We have an amazing Technology team focussed on delivering valuable outcomes using innovative tech and creative & lateral thinking
**What will you do on your journey with WebBeds?**
WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.
"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.
With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including.NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.
Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.
**How you will make an impact?**
We’re searching for an experienced EUC Computing Engineer (L2) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L2) is in the mid-level position in the EUC Engineers job family and is proactive in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
- Able to troubleshoot hardware/software issues with laptops and tablets
- Knowledge of AD, AAD & Windows 10,11
- Inventory Management
- Deskside and white glove support experience
- Knowledge of Intune would be a big plus
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record
- Perform basic PC, network, and mobility troubleshooting
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure
- Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes
- Ability to identify problems and proactively suggest ways to improve processes as applicable
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Create / Maintain / appropriate User Guides and publish updates as needed
**The skills we would love to see in your suitcase**
- Diploma or Degree in engineering, computer science, or scientific discipline from a recognized university or college. MCSE/CCNA
- Good working knowledge in Microsoft modern workplace and O365
- Must have good knowledge of Azure AD and related technologies
- Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)
- Specialist technical experience, ideally within a Desktop support role of which at least 2 years must be in a support role
- 1 to 3 years of experience providing onsite and/or remote technical support to end-users in PC and Mac environments
- ITIL Foundation
- Ability to work in a team environment or inde
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