Office Tech Supporter

**Descripción de la compañía**:
Are you passionate about assisting your colleagues in a fast-moving fashion environment where one day does not look like the next and the demands for quick high-quality service are high?

Then this is your chance to be part of an exciting journey within our Global Frontline Support Services team, a true service organisation focused on service excellence. Please, be aware that this position is initially for 6 months (maternity cover).

You will:

- Ensure that all registration is done according to guidelines
- Participate in the continued optimisation of the global TECH Service Desk
- Drive user behaviour to increase Self Service
- Act as users' advocate in TECH and follow through on tickets
- Fluent in English and French
- Basic grasp of troubleshooting hardware and software products
- Understanding network concepts
- Good analytical and problem-solving skills
- Service minded and customer-centric approach.
- Outstanding interpersonal skills and great team player
- Strong communication skills

**Descripción del puesto**:
**Your Responsibilities**

You will have a key position in providing support to our regional offices mainly in Europe, but also occasionally in Asia, Australia, and America. You will have the opportunity to influence the optimisation of our support so that we work smarter, not harder.

**Your Qualifications**

**Your personality**

As a person, you thrive in a dynamic and ever-changing environment where one day does not look like the next. As you will communicate with many different users and cultures, it is essential that you have excellent communication skills and that you are able to meet the users at their level of competence. In addition, you must be able to show understanding and empathy for the customer's situation and guide them through a solution. Talking to customers and helping them with their issues gives you energy. You see an opportunity in each challenge. You are self-motivated and you have a positive mindset.

We look forward to meeting you

This is a maternity cover position, for 6 months initially.
- Work location: Malaga, Spain._

**About BESTSELLER TECH**

**The department**

We are a TECH Service Centre based in Malaga, Spain, but spread over 10 different countries, with 60 supporters. We provide remote service to our 10.000 BESTSELLER colleagues both in offices and stores. The environment is very dynamic, and we enjoy a positive and informal atmosphere. We are a strong team of proud employees, that take joy in their work and share their knowledge. We meet the needs of our users, and we thrive when we exceed expectations on every contact. We are very focused on being One Team, with a high degree of ownership, dedicated to providing excellent service to our customers. Therefore, it is important that you are a team player and have a service minded and proactive attitude.

**Your Qualifications**

**Your personality**

As a person, you thrive in a dynamic and ever-changing environment where one day does not look like the next. As you will communicate with many different users and cultures, it is essential that you have excellent communication skills and that you are able to meet the users at their level of competence. In addition, you must be able to show understanding and empathy for the customer's situation and guide them through a solution. Talking to customers and helping them with their issues gives you energy. You see an opportunity in each challenge. You are self-motivated and you have a positive mindset.

We look forward to meeting you

This is a maternity cover position, for 6 months initially.
- Work location: Malaga, Spain._

**About BESTSELLER TECH