Wholesale Operations
hace 2 meses
As part of the Wholesale OperationTeam, you will be responsible for collaborating in maintaining and developing our Customer Service & operating model for wholesale clients.
You report to Customer Service and Sales Operation Specialist and together we work towards the vision of execution of our commercial strategies with consistency across the region and protect our brand mark by ensuring that our customer segmentation & commercial policy’s will be implemented and maintained within the Global framework.
**Responsibilities**
- Administrative Support
- Provide post-sale services, including addressing claims, delivery inquiries, and replacements.
- Offer support to the e-commerce business operations.
- Record, track, and control orders throughout the order fulfillment process.
- Organize and maintain databases to ensure data accuracy and accessibility.
- Maintain daily communication with clients/retail points to promptly address identified issues.
- Ensure customer satisfaction and maintain a positive brand image through interactions.
- Educational requirements: University degree in Economics, Business Administration, Operation & Logistics.
- Proficiency in Excel and PowerPoint.
- Strong communication skills
- Customer service experiences
- Professional Background: prior experience in a similar position is an asset
- Language: English Fluent both verbally and in writing. Knowledge of French or Portuguese is a plus
- Who are you? You are a proactive team player who likes to get things done and prioritize your daily work. You have the ability to communicate fluently with your stakeholders both verbally & in writing. You can see the big picture and play the short & long game at the same time. You could describe yourself as a methodical and organized person who likes numbers and to analyze your business is something you cannot get enough of.
A message from the People & Culture team
At GANT South, we are all about igniting your Curiosity, celebrating Creativity that knows no limits and fostering Courage while embracing our Community spirit. Our team is a vibrant mix of cultures, where everyone feels at home, living up to our values. In our fast-paced, spirited environment, there's always something new to learn and endless opportunities for personal growth. So, we've got to ask: Are you ready to embark on this exciting journey with us?
About GANT
GANT stands as an emblem of American Sportswear, symbolizing timeless style and innovation across 70+ global markets. As a company, we blend heritage with contemporary flair, crafting apparel for the bold, the curious, and the imaginative. Our brand represents more than fashion; it's a tradition of excellence and authenticity. As an employer, we foster a culture of continuous learning and creativity, inviting high performers to join our diverse team of innovators. At GANT, we're not just shaping the future of fashion; we're redefining what it means to dress with purpose and passion.
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