Senior Knowledge Analyst- Ai-driven Customer

hace 3 meses

Madrid, España Boston Consulting Group A tiempo completo

**WHAT YOU'LL DO**:
BCG Deep AI enables hyperpersonalized, end-to-end customer management at scale - predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.

As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.

You will will play an important role in the evolution of BCG’s AI products and Customer Management use cases, conducting research on latest trends and innovations. And, you will create original thought leadership - building an arsenal of playbooks, case studies, trend insights, and editorial content to enable go-to-market and client consulting.
Further, your expertise will see you engaged on live client engagements, conducting situational analyses and deploying diagnostic methods to scope use cases to suit clients’ unique needs. And, throughout the client engagement, you will play an important role in upskilling teams - sharing best practices to enable AI-driven Customer excellence at scale.

To succeed in this role you will need to demonstrate expertise and advanced knowledge of emerging AI trends - and how they are driving customer and commercial impact. You will be experienced conducting research and analysis to deliver market insight, thought leadership, and client bespoke reports. And, you will have prior experience in consulting or technology pre-sales where you were involved in scoping client solutions, identifying use cases, and defining target customer experiences / business requirements.

Deep AI is a priority growth area for BCG and this role will suit people with a passion for cutting-edge technology. If you are looking for a role at the intersection of thought leadership, client consulting, and sales enablement - please get in touch

**YOU'RE GOOD AT**:

- Partnering with sales and client consulting teams to support go-to-market, use case definition, and target customer experience / business requirements analysis
- Supporting client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime value
- Conducting analyses to deliver insights on competitors, best practices, and emerging AI / Technology trends
- Codifying client playbooks, best practices, and case studies to enable sales and client consulting teams
- Delivering client-specific reports, with experience across a range of sectors - Retail, Banking, Telecoms, Consumer Products, Energy, etc.
- Creating thought leadership perspectives on customer experience technology, generative AI, personalization, dynamic pricing, and marketing automation, etc.

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- 2+ years in Management Consulting or Technology Pre-Sales, with deep understanding of AI and Customer Management solutions
- In lieu of consulting experience, 3+ years minimum industry Product Management experience in industry, specializing in AI & Customer Management products; 4-6+ years of industry experience strongly preferred
- Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI & Customer Management solutions
- Experience scoping AI & Customer Management use cases, defining target customer experiences and business requirements
- Bachelor's Degree required (advanced degree preferred)
- Fluency in English

As a Topic Activation KT, you will work BCG Managing Directors, Partners, Project Leaders, and Consultants to support sales and client delivery. Between client proposals and project staffings, you will support business leadership to evolve our offering and create new intellectual property on the latest trends, best practices, and innovations in relation to AI-driven Customer Management.

ta #bcgcareers #bcglife

The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.

BCG's Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA’s business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.

  • Senior Knowledge Analyst

    hace 4 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job DescriptionAs a Senior Knowledge Analyst on our AI-Driven Customer Management team, you will partner with business leaders and client consulting teams to support the sales and delivery of AI-driven Customer Management programs. You will play a key role in the evolution of our AI products and Customer Management use cases, conducting research on the...

  • Senior Knowledge Analyst

    hace 3 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a Senior Knowledge Analyst to join our Deep AI team, partnering with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.As a Senior Knowledge Analyst, you will play an important role in the evolution of our AI products and Customer Management use cases, conducting...

  • Senior Knowledge Analyst

    hace 4 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    **Evolve AI Products and Customer Management Use Cases**As a Senior Knowledge Analyst on our Deep AI team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play a key role in the evolution of BCG's AI products and Customer Management use cases, conducting...

  • Senior Knowledge Analyst

    hace 1 mes

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a Senior Knowledge Analyst to join our Deep AI team, where you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.As a Senior Knowledge Analyst, you will play an important role in the evolution of BCG's AI products and Customer Management use...

  • Senior Knowledge Analyst

    hace 1 mes

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a Senior Knowledge Analyst to join our Deep AI team, where you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.As a Senior Knowledge Analyst, you will play a key role in the evolution of BCG's AI products and Customer Management use cases,...

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 3 meses

    Madrid, España Boston Consulting Group A tiempo completo

    .WHAT YOU'LL DOBCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • Senior Knowledge Analyst

    hace 1 mes

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a Senior Knowledge Analyst to join our Deep AI team, where you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.As a Senior Knowledge Analyst, you will play an important role in the evolution of BCG's AI products and Customer Management use...

  • Senior Knowledge Analyst- Data Driven

    hace 6 meses

    Madrid, España Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: As a Senior Knowledge Analyst (SKA) within Deep.AI Knowledge Team, you will work in a growing global team, providing expertise in Data-Driven Personalization and Deep.AI Customer Value Management. You will work with case and proposal teams to support growth of our Deep.AI business through deployment of knowledge assets, analysis, and...

  • Senior Knowledge Analyst

    hace 4 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are looking for a Senior Knowledge Analyst to join our Deep AI team. As a key member of this team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.Your Key ResponsibilitiesSupport client engagement to co-create AI-driven strategies to optimize customer...

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 2 meses

    Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO BCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • Senior Knowledge Analyst

    hace 1 mes

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryAs a Senior Knowledge Analyst on our Deep AI team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play an important role in the evolution of BCG's AI products and Customer Management use cases, conducting research on the latest trends and...

  • Senior Knowledge Analyst

    hace 1 mes

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryAs a Senior Knowledge Analyst on our Deep AI team at Boston Consulting Group, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play a key role in the evolution of BCG's AI products and Customer Management use cases, conducting research on the latest...

  • Senior AI-Driven Customer Management Analyst

    hace 4 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job DescriptionRole SummaryIn this exciting role, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. As a Senior Knowledge Analyst, you will play an important role in the evolution of BCG's AI products and Customer Management use cases.You will conduct research on the...

  • Senior Knowledge Analyst

    hace 3 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryAs a Senior Knowledge Analyst on our Deep AI team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play an important role in the evolution of BCG's AI products and Customer Management use cases, conducting research on latest trends and innovations....

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 4 semanas

    Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO BCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 4 semanas

    Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOBCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • Senior Knowledge Analyst

    hace 3 semanas

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job SummaryAs a Senior Knowledge Analyst on our Deep AI team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play an important role in the evolution of BCG's AI products and Customer Management use cases, conducting research on the latest trends and...

  • (Quedan 3 Días) Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 5 meses

    Madrid, España The Boston Consulting Group A tiempo completo

    .WHAT YOU'LL DOBCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • AI-Driven Customer Experience Strategist

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a highly skilled AI-Driven Customer Experience Strategist to join our team at Boston Consulting Group. In this role, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.As a Senior Knowledge Analyst (SKA) on our Deep AI team, you will play an...

  • AI-Driven Customer Management Strategy Expert

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Company Overview: As a leading management consulting firm, Boston Consulting Group (BCG) is committed to helping organizations navigate the complexities of AI-driven customer management.Salary: The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.About the Role: We are seeking an experienced Senior...