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French QA Director
hace 2 semanas
The Client
Leader BPO and customer relation services. The company offers multiple services for businesses such as customer services, after-sales service, call-center support, sales assistance, lead detection, selling campaigns, claims management, fundraising, business process outsourcing, debt recovery, cross-selling, sale of insurance and back-office management.
The Quality Analyst Director will be in charge of a group of QA managers and will report directly to the Country Manager.
**Responsibilities**:
- You will master the techniques for the design and implementation of initial and continuous training modules in accordance with the needs of the company and the expectations of its customers.
- You will be responsible for collecting training needs, identifying areas for development and developing progress plans.
- You will be responsible for the analysis and reporting of your area of responsibility and play an active role in the continuous improvement of the team performance.
- You will also be responsible for ensuring the quality of calls made in relation to the procedures provided by our clients.
- You will be responsible for the development and implementation of the company's business processes, including the development of the business plan and the implementation of the business plan.
Required profile:
- Quality management experience and background in the field of customer relations.
- In-depth knowledge of CRM
- Proficient in MS Office, in particular PowerPoint and Excel.
- Design of training plans, overviews, and modules.
- Excellent interpersonal skills and impeccable command of the French (C2), English and Spanish language, both written and spoken.
- Organized, methodical, with a simple pedagogical approach and enjoy teaching.
- Spirit of initiative and a certain creativity.
- Curiosity for all the professions present in the company and the capacity to understand all the
microcultures that make up the company.
Client's offer:
- Stable position of 39h weeks from Monday to Friday.
- Permanent contract.
- Competitive salary: 37k gross annually + 5k perf. bonus
- Probation period of 3 months.
- Excellent international working environment.
- Starting date: May 2023.
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