Customer Success with Dutch

hace 2 semanas

Sant Cugat del Vallès Barcelona provincia, España Alpega Group A tiempo completo

The Alpega Group is looking for an Customer Success Representative. This role will be part of the Sales team in Teleroute and can be based in Barcelona.

**WHO ARE WE**

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Alpega Freight Exchange is the leading freight exchange in Europe, to easily and safely match spot shipments and truck capacity through our platform - which helps our clients achieve greener transportation processes. We offer our services through Teleroute, Wtransnet and 123Cargo.

**In this position you will**:

- Take care of our Dutch customer portfolio
- You will be the full owner of the on boarding and life cycle of our customers
- **You will focus in retention and renewal of existing clients (B2B)**:

- Solve customer concerns and escalate issues when appropriate.
- Take ownership of new customers by **onboarding** and helping them configure their accounts.
- Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
- Support the Controlling Department in the process of cancellation, cash collection and debt mediation..
- You will be using Salesforce as CRM, Tableu for information and Teleroute platform.

**We do have a match if you bring the following**:

- **Over 1 year** experience working in sales or customer service is ideal.
- **Native Dutch speaker**:

- Fluent Spanish and/or English.
- You will need to live within travel distance of Barcelona
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships with team and clients.
- Optimal negotiation skills and proactive mindset.
- Experience with Salesforce will be a plus.

**WHAT WE OFFER YOU**
- A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
- **A permanent contract.**:

- Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.
- **Hybrid working model**:

- An international working environment, with over 40 nationalities in the Alpega Team.
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.

**Our commitment to you**
- The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has equal opportunities to learn and grow and is happy at work._
- Life at Alpega_

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