Operations Coordinator Call Centre
hace 2 semanas
**Operations coordinator call centre**
We are looking for an energetic leader for the Sales Development Team to help the achieve high Sales growth in Top Doctors. You will be responsible for hiring and managing a UK team of Sales Development Representatives (SDR) and ensuring that the SDR objectives are achieved on a constant basis. This includes managing all outbound activities in a specific region with the purpose of scheduling meetings with potential clients. This position is based in Barcelona, Spain.
**What You'll Be Doing**
- Recruit, train and manage the performance of the SDR Team and their outbound & inbound sales engagements.
- Ensure the SDR team reach and outperform their target on a consistent basis.
- Identify and make recommendations for improvement in the areas of process, efficiency, and productivity.
- Create a culture of constant experimentation to improve funnel conversion.
- Work closely with the sales leadership team to improve opportunity management and qualification processes.
- Help create a fun, high energy environment where people love coming to work
- Motivate team members through creative incentives.
- Oversee the correct and constant usage of sales technology including Microsoft Dynamics and other prospecting tools.
- Evaluation, analysis, design and improvement of reports
- Analysis to detect areas of opportunity in the operation
- Delivery of reports and monthly closings
- Preparation of measurement and reporting models for goal monitoring
- Achieve daily, weekly and monthly goals
**Outcomes**
- Ensure 100% OKR attainment for all SDRs in the most effective and efficient way.
- Prepare reporting to the Sales leadership team and based on the data share ideas and best practices to optimize the funnel conversion and SDR activities.
**What You Need To Succeed**
- Minimum 2 years experience in call center (1 year as coordinator)
- Sales campaign experience (preferably banking or telecommunications)
- Knowledge of KPI's (sales indicators)
- Teamwork, sales process, quality
- Database management and analysis
- Leadership
- management skill
- Frustration tolerance
- Fostering a positive work culture Developing sales skills
- Problem solving and teamwork
- Consistent track record of quota achievement as an individual contributor
- At least 2 years of experience managing teams
- Experience managing and improving Sales Development KPIs
- Experience with CRM software (Dynamics preferred)
- Experience with Excel
- Bilingual English - Spanish
**Why You'll Love It At Top Doctors**
- An open, collaborative, dynamic and diverse culture;
- Career plan and growth opportunities
- Full time position: 09:00 - 18:00, Monday to Friday
- Competitive basic salary + commission
- Permanent contract
- 23 days holiday
**Salary**: 30,000.00€ - 40,000.00€ per year
Work Location: One location
Expected Start Date: 07/04/2023
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