Guest Experience Manager
hace 3 semanas
Estamos buscando un/a **GUEST EXPERIENCE MANAGER **para incorporarse a nuestro equipo Seth en el resort Santo Tomás.
**Funciones Principales**:
- Mejorar la satisfacción del cliente y la reputación en línea de los establecimientos del resort.
- Fomentar el concepto resort entre los clientes.
- Gestionar y atender peticiones de clientes durante su estancia, en coordinación con managers y jefes de recepción.
- Gestionar y atender quejas/sugerencias de clientes durante la estancia.
- Apoyar a las recepciones para llevar a cabo acciones de up-selling y cross-selling.
- Monitorización de la reputación en línea: elaboración de informes mensuales.
- Coordinar la animación en el resort.
**Cualificación**:
- Estudios universitarios superiores o equivalente en turismo, relaciones públicas, marketing o similar.
- 2 años de experiência como Guest Experience Manager o RRPP.
- Formación en técnicas de venta, upselling y cross-selling.
- Conocimientos medios en programa de gestión hotelera.
- Inglés nível alto.
- Frances/Italiano nível intermedio.
- Valoramos otros idiomas.
**Beneficios**:
- Posibilidad de alojamiento.
- Dietas (desayuno, comida y/o cena) en turno.
- Formar parte de un equipo comprometido con Menorca.
- Formación continua y posibilidad de progreso dentro de la empresa.
- Contrato fijo discontinuo mínimo 6 meses.
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