Warranty Project Manager

hace 1 mes

Madrid, España Auren Personas A tiempo completo

Knorr-Bremse is the global market leader for braking systems and a leading supplier of other safety-critical rail and commercial vehicle systems. Knorr-Bremse’s products make a decisive contribution to greater safety and energy efficiency on rail tracks and roads around the world. About 29,700 employees at over 100 sites in more than 30 countries use their competence and motivation to satisfy customers worldwide with products and services.

**WARRANTY PROJECT MANAGER**

Within the HVAC Division (Sales & Project), and depending on the responsible of the Project Management, the selected person will be in charge of the project management of projects in warranty phase.

**Functions**:

- Submission of FMIs (Field Modification Instructions) to the client and agreement on their approval.
- Coordination with customer and internal areas involved (Engineering, Quality, RS) on warranty problem follow-up, interventions to be carried out in a corrective / preventive manner, partially / completely, on the fleet in service.
- Planning of relevant FMIs for the project, control of costs and deadlines for interventions in the slots agreed with customer
- Delivery of materials needed for FMIs execution (order in SAP, shipment tracking, coordination with RS)
- Response to possible official customer claims, especially but not only related to systematic failures.
- Coordination with OE PM of warranty / reliability issues to ensure compliance with contractual agreements
- Control and communication of warranty end date for each equipment, before accepting a non-conformity by Quality, RS and Complaint Management
- Management of possible warranty extensions agreed for certain components/performance of the HVAC equipment, previously agreed with the customer.
- Coordination between RAMS and customer, in the reliability calculation (actual values in service versus contractually committed values).
- Discussion with the customer of possible charges for interventions under warranty on his part.
- Participation in the transfer process to RS once the guarantee has ended.
- General logístical tasks (common customer handling).
- General Project Risk Management, escalation and mitigation
- Initiation of correction actions for the elimination of the problem's re-arise.
- Follow-up the fulfilment and efficiency of the initiated improvement actions

**Requirements**:

- Training: Engineering Degree (Electrical or Mechanical)
- Experience: At least 2 years of experience in similar position.
- Languages: High level of English

**We offer**:

- Incorporation into the workforce and competitive remuneration.
- Possibilities for versatile professional development.

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