Service Desk Agent

hace 6 meses

Barcelona, España Page Personnel España A tiempo completo

**Primary Responsibilities**:

- Global Technology support competencies:

- Collaborate with Management and take strong ownership on tasks & projects, committed
- Proactively identify gaps and propose continuous improvement
- Optimize manual tasks wherever possible
- Take initiative by proposing improvements, workarounds and solutions
- Freely engage other IT teams and proactively deal with second level and stakeholders when needed
- Take proactive actions to build team credibility and customer satisfaction
- Ability to handle demanding customers and communicate at all levels including Executive Board Level
- Ability to prioritize workload effectively while ensuring quality results and keep track of progress
- Be cross-trained and up to date within the same region projects, processes and backlog
- Ensure (phone and chat) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.
- Independently maintain a profound knowledge of our full Global scope.

A great opportunity for your career growth in a multicultural company|Fluency in English and French is a must, Spanish is not required

Primary Requirements:
Fluent in English and preferably another language
Ideally educated to degree level in IT and/or computing technologies
Focused and results oriented
Experience with ticketing tools
Customer focused and committed to improving all aspects of the customer experience
Build and drive positive working relationships at all levels
Technical and customer support experience in a Pan European or Global company is desirable
Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
PSTN / VOIP and mobile telephone.
Desirable skills in SCCM & Intune

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.
- Bonus
- Health and life insurance
- Ticket Restaurant
- Pension Plan
- Monday to Friday 08.00 to 18.00 CET
- Hybrid model - 2 days from home

The GTS analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties.

The team is the first and single point of contact for all customers using IT Services delivered by Business Technology. I

ts aim is to provide support to customers, ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end support.

Service Desk Agent - French Speaker

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