Senior User Researcher

hace 1 mes

Barcelona, España TravelPerk A tiempo completo

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionising the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in

If you're ready to take off with us, keep reading

**What you will do**:

- Hold a key role in scaling and shaping the UX Research function
- Champion the use of research to inform and drive product direction
- Grow the value of research through thought leadership and relationship building
- Work closely with Tribe Leads, Senior PMs, and Product Designers
- Translating user insights into strategic recommendations to the product teams to drive user engagement
- Develop and innovate on our mixed-methods user research practice
- Serve as a partner for a growing design practice centre, advising and mentoring your colleagues and peers on methodologies and best practices in implementing their own evaluative research
- Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem

**Example responsibilities**:

- Lead strategic research projects
- Train designers to be efficient researchers validating their deliverables
- Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
- Facilitate and run workshop sessions to address key issues within the product
- Work with account managers to contact and schedule research sessions with relevant profiles based on the needs of the product team
- Set up scalable feedback loops where ideas can be quickly tested and validated, allowing rapid iterations before going to market
- Get "out of the building" and find creative ways of getting our products and prototypes into the hands of business travellers

**What you'll need**:

- Strong experience working as a **User Experience Researcher** on **digital products**:

- Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis, and delivery
- Excellent level of spoken and written English
- An ability to develop strong partnerships with PMs and Designers - to positively challenge assumptions, unpick ambiguous contexts and define problems to solve
- Expertise in a wide variety of research methodologies
- Can communicate research findings in creative and impactful ways to create understandable, compelling, and actionable insights
- Ability to analyse and interpret **qualitative** data and **quantitative** data
- Schedule and run customer interviews, usability testing and other qualitative methods
- Broad knowledge of various research methods
- Critically analyse the product and prototypes, offering valuable insights and direction based learned knowledge
- Understand behavioural patterns across different devices and contexts and use these findings to improve our products

Wanna know more? You can always find us at travelperk.design

**What do we offer?**
- Competitive compensation including equity in the company
- Generous vacation days so you can rest and recharge
- Health perks such as private healthcare or gym allowance depending on your location
- "Flexible compensation plan" to help you diversify and increase the net salary
- Flexibility to work from home most of the time with core hours
- Unforgettable TravelPerk events including to travel to one of our hubs
- Mental health support tool for your wellbeing
- Exponential growth opportunities

**We are an IRL (in real life) company and as such have worked hard to build up local hubs in our core markets to support in real life collaborations as much as possible. We of course support flexible working patterns but it is our objective to maximise that IRL connection more than remote.**

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We're an equal opportunity employer,

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