Guest Experience
hace 4 semanas
**Descripción**:
Seleccionamos a una persona para desempeñar el puesto de **Guest Experience** en nuestro** Hotel Vincci Selección Posada del Patio 5**, ubicado en el centro de Málaga.
Apostamos por ofrecer un turismo de calidad, responsable y sostenible, en el que nuestros equipos se desarrollan en un ambiente de igualdad, compañerismo y dinamismo.
Entendemos la gestión y la promoción del talento como acciones clave para propiciar el éxito en las estancias de nuestros clientes, transformándolas en experiências únicas.
Trabajamos diariamente para favorecer el desarrollo de nuestros equipos, fomentar su evolución en la cadena y generar nuevas oportunidades de empleo gracias a la expansión a nuevos destinos turísticos.
¿Nuestro reto? Continuar creciendo junto a ti, apostando por un aprendizaje mutuo que nos permita mejorar día a día nuestros estándares de calidad y procesos de trabajo, con la misma pasión de siempre.
Si quieres aprender, desarrollarte y disfrutar en tu entorno laboralTE ESTAMOS ESPERANDO
**¿Cuáles serán tus funciones?**
- Atención directa al cliente.
- Informar y asesorar a los clientes sobre los servicios del Hotel.
- Asumir las funciones que le delegue la Dirección del Hotel.
- Velar por la correcta aplicación de los estándares de calidad y servicio definidos por la división corporativa.
- Trasmitir imagen de marca.
- Planificar acciones y promociones para potenciar las ventas.
- Atender las quejas, reclamaciones o sugerencias de los clientes.
- Adecuar los servicios existentes para atraer a los segmentos de mercado más interesantes.
- Informar a los jefes/as de departamentos de las quejas o sugerencias recibidas por los clientes para poder introducir medidas correctoras e incrementar los níveles de satisfacción de los mismos.
**Requisitos**:
**Requisitos**
- Grado en Turismo
- Experiência demostrable como Recepcionista,
- Relaciones Públicas, Comercial
- Guest Experience
- Experiência tratando con clientela VIP
- Alto grado de orientación al cliente
- Capacidad de trabajo en equipo
- Creatividad
- Flexibilidad e iniciativa
- Nível alto de inglés
- Disponibilidad de traslado o residencia en Málaga o alrededores
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