Sr. Principal Ps Consultant
hace 2 días
Genesys is hiring a Sr. Principal consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our Customer Success and Services team. Your main responsibilities include architecting and designing as well as managing the technical implementation of the Genesys customer experience solutions. Get in touch and accelerate your career today
**Key Responsibilities**:
- In your role as Sr. Principal consultant you are accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan Development, and Testing
- The position is meant to address mostly, but not only, reporting capabilities in the whole portfolio of Genesys solution
- The position requires a good level of teamwork and the ability to relate well with Customers and Partners
- Identify (project) risks and the definition of mitigation plans.
- Frequent (international) travel up to 50%
**Qualifications/Skills**:
- Project planning and scoping.
- Cloud computing and related technologies such as Azure, AWS, GPC, Docker, K8S, Redis, and others
- DevOps tools and processes (Jenkins or other)
- Strong database skills and deep knowledge of data warehouse
- Good analytics skills in building up custom reporting for customers
- Experience with software integration into large and complex environments, ideally in the Contact Center World.
- Data privacy and GDPR related topics
- Fluent in English and Spanish.
- Possession of the following skills is considered a plus.
- Practical experience using Infomart and GCXI, or DB admin or relational databases.
- Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations
- Fluent with an additional European language is a plus.
**About Genesys**
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.**
**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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