Senior Analyst Customer Applications Support

hace 1 mes

Barcelona, España SITA A tiempo completo

**Overview**:
Reporting to the Senior Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations (CS&O) team.

Are you ready to be part of the future?

**What You Will Do**- Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level.
- In case operations or supervision tools report issues, you may be part of a “resolver group” whose task will be to assess the situation, propose temporary workaround in order to restore service, and provide Root Cause Analysis for corrective actions
- When required, coordinate with other support teams for the delivery of corrections/updates when needed
- Even if a traditional Service Desk process is in place, you and your team will be in charge of practice SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages via the ServiceNow ITSM platform.
- Flight data management:

- Configure flight data management for new airlines
- Communicate with the airlines on missing QAR data/ data frame documentation
- Check the decoded flight data quality
- Check the percentage of flight data received
- Nice to have knowledge:

- Flight data knowledge
- Data analysis/Quality check
- Coding knowledge is optional (bash)
- Onboarding and delivering contracted opportunities and trials:

- Configure Web Services (1 time)
- Build and validate models
- Collect live flight plan feed
- Ownership of technical project activities from beginning to final savings presentation
- Pilot communication (pilot notification/pilot webinar meeting) (1 time)
- Configure the best OptiClimb delivery method (communicate with pilots/dispatchers) (1 time)
- Custom requests/analysis from the airlines
- Measuring fuel savings
- Find flight to flight comparisons (on requests)
- Manage airline meetings with Dispatchers, ATC, Pilots and Fuel team
- Knowledge:

- Airlines operations knowledges (EFF/Dispatchers/OFPs format)
- Flight dynamics knowledges
- Able to manage pilot discussion on operation and procedures (mainly cruise level off)
- Internal Operational Handover Support:

- Monthly savings report
- After onboarding - conduct training to respective Flight Ops group
- Investigation on issues and monitoring Opti-Climb activities
- Adding missing tails
- Monitoring live flight plan feed
- Specific requests/analysis from airlines (specific fuel dashboard integration, flight data analysis, pilot requests,)
- Opti-Flight new features
- Follow up with SITA Product /Engineering teams on new features
- Support Application defect remediation
- Update versions WS and models
- Support BDMs with Opti-Flight presentations

**Qualifications**:
**Who You Are**
- University degree or equivalent in Telecommunications or Computer Science/IT preferred
- At least 4+ years of Airline Flight Operations / Aircraft Engineering working experience. Knowledge of Avionics is an advantage.
- Experience of Airline Operations Products & Service knowledge around aircraft communication services, Flight Ops Safety Report Analysis, Ops control, QAR data analysis, Datalink knowledge is preferred
- Excellent interpersonal skills ideally in a customer facing environment: stakeholder engagement, verbal and written communication skills to convey complex and/or detailed information and ability to work successfully with teams across the organization
- Knowledge of IT infrastructure with MS-Windows and/or Linux, Python will be an advantage.
- Experience with Service Now or other ITSM platforms preferred.

**What We Offer**
- SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.- And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.**Welcome to SITA**We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?**For your security, during a SITA hiring process**:

  • Senior Analyst Customer Applications Support

    hace 2 semanas

    Barcelona, España Sita - Société Internationale De Télécommunications A tiempo completo

    .OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...

  • Customer Applications Support Specialist

    hace 2 semanas

    Barcelona, España Psd Group A tiempo completo

    .Customer Applications Support SpecialistSummaryLocation: Barcelona (Hybrid)Day Rate: NegotiableDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.They are...

  • Customer Applications Support Specialist

    hace 2 semanas

    Barcelona, España Psd Group A tiempo completo

    Customer Applications Support Specialist Summary Location: Barcelona (Hybrid) Day Rate: Negotiable Duration: 12 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel. They...

  • Senior Analyst Customer Applications Support

    hace 1 mes

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: Reporting to the Senior Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations (CS&O) team. Are you ready to be part of the future? **What You Will Do**- Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level. - In case operations or...

  • Customer Applications Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support Specialist Summary Location: Barcelona (Hybrid)Day Rate:Negotiable Duration: 12 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel. They...

  • Customer Applications Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support SpecialistSummaryLocation: Barcelona (Hybrid)Day Rate: NegotiableDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.They are...

  • Analyst Customer Applications Support

    hace 4 semanas

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **_ WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT_** SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through: - Communication - connecting aircraft and people around the...

  • Senior Analyst Customer Applications Support

    hace 3 semanas

    Barcelona, España SITA A tiempo completo

    **Overview**: Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team. Are you ready to be part of the future? **What You Will Do** - Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level. - In case operations or...

  • Senior Analyst Customer Applications Support

    hace 1 mes

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **ABOUT THE ROLE AND TEAM**: Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team. Are you ready to be part of the future? **What You Will Do** - Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level. - In case...

  • Senior Business Analyst

    hace 6 horas

    Barcelona, España Ecovadis A tiempo completo

    Job Description EcoVadis is looking to hire an experienced Senior Salesforce & GTM Applications Business Analyst to join our company! As a Senior Salesforce & GTM Applications Business Analyst, you would analyze business processes, gather requirements, design and test Salesforce & GTM Applications solutions.Roles and Responsibilities:Work with key...

  • Senior Business Analyst

    hace 2 semanas

    Barcelona, España Ecovadis Germany Gmbh A tiempo completo

    .Senior Business Analyst - Salesforce and GTM ApplicationsFull-timeWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build...

  • Senior Business Analyst

    hace 6 horas

    Barcelona, España Ecovadis A tiempo completo

    Job Description EcoVadis is looking to hire an experienced Senior Salesforce & GTM Applications Business Analyst to join our company! As a Senior Salesforce & GTM Applications Business Analyst, you would analyze business processes, gather requirements, design and test Salesforce & GTM Applications solutions.Roles and Responsibilities:Work with key...

  • Senior Support Analyst

    hace 3 semanas

    Barcelona, Barcelona, España Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments in Latin America where credit card penetration and bancarization levels remain low. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating many operational...

  • Customer Support Business Analyst

    hace 2 semanas

    Barcelona, España Business English Academy A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus 500.000 clientes a liberar su potencial gracias a soluciones...

  • Senior Application Support Analyst

    hace 1 mes

    Barcelona, España Dynatrace Software Gmbh A tiempo completo

    We are searching for a new Senior Application Support Analyst to join our global Business Systems team, with extensive knowledge of SAP SuccessFactors.In this role your will provide tier 2/3 Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as...

  • Senior Analyst, Demand Integrations

    hace 4 días

    Barcelona, España Cint A tiempo completo

    .Senior Analyst, Demand Integrations Barcelona, Catalonia Senior Analyst, Demand IntegrationsBarcelonaBarcelona, Catalonia, ES Company Description Who We Are Cint is a global software leader in technology-enabled digital insights and research technology. The Cint platform automates the insights gathering process so that companies can gain access to insights...

  • Senior Application Support Analyst

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Dynatrace's Mission: At Dynatrace, our mission is to ensure software functions seamlessly. Our platform merges thorough observability and continuous runtime application security with advanced AIOps to offer insights and smart automation from data. Join Our Team: We are on the lookout for a skilled Senior Application Support Analyst to join our global...

  • Senior Application Support Analyst

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completo

    We are searching for a new Senior Application Support Analyst to join our global Business Systems team, with extensive knowledge of SAP SuccessFactors.In this role your will provide tier 2/3 Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as...

  • Service Delivery Senior Applications Consultant

    hace 3 semanas

    Barcelona, Barcelona, España QAD A tiempo completo

    Service Delivery Senior Applications ConsultantBarcelona, SpainJob Id: 1622-P-09477# of Openings: 1Service Delivery Senior Applications ConsultantQAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business...

  • Senior Analyst, Demand Integrations

    hace 3 días

    Barcelona, España Cint A tiempo completo

    .Senior Analyst, Demand Integrations Barcelona, Catalonia Senior Analyst, Demand IntegrationsBarcelona Barcelona, Catalonia, ES Company Description Who We Are Cint is a global software leader in technology-enabled digital insights and research technology. The Cint platform automates the insights gathering process so that companies can gain access to insights...