Technical Support Agent
hace 3 semanas
Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
Process all client requests in accordance with company processes and guidelines across all product ranges
Provide superior levels of quality in all transactions with strict adherence to governing laws
Identify new opportunities to cross-sell and upsell without compromising the values of the company.
**REQUIREMENTS**:
Experience in the customer service industry and ideally a contact centre environment
A fluent level of French (spoken and written) and an advanced level of English
Ability to prioritise workload and stay well-organised
Teamwork skills - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
**OFFER**:Permanent contract with 1 month of probation period
Full-time (39 hours/week)
Schedule from Monday to Friday between 9:00 AM - 18:30 PM with one shorter day
Holidays 24 days per calendar year
Hybrid work model - working 3 days a week from the office/2 days working from home
Training: 2 weeks from the office
**Department**Customer Support**Locations**Barcelona**Remote status**Hybrid Remote
**Job Types**: Full-time, Permanent
Pay: From 21,000.00€ per year
Ability to commute/relocate:
- 08750 Molins de Rei, Barcelona: Reliably commute or planning to relocate before starting work (preferred)
Work Location: Hybrid remote in 08750 Molins de Rei, Barcelona
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