Solution Engineer
hace 7 meses
**Location: Madrid/Spain (hybrid)** | **Full-time**:
**Position Summary/Objective**:
DeNexus is solving actionable cyber-risk management with our DeRISK Software as a Service (SaaS) offering to enhance the decision making of industrial operation risk owners and insurers.
The DeNexus **Solution Engineer** plays a crucial role in our organization in bridging the gap between the technical aspects of a product and the customer’s needs, ensuring that the solution provided is effective, efficient, and tailored to the customer's specific requirements. The person is connected to both the pre-sales and post-sales processes, contributing to overall customer satisfaction and the company’s success
**Responsibilities/Duties**:
**1) Pre-Sales Support**
- Technical Expertise: Provide in-depth technical knowledge of the company's products to support the sales process. We will help you to gain the knowledge in an intense internal training program.
- Customer Requirements Analysis: Work with potential clients to understand their specific needs and how the company's products can address those needs.
- Product Demonstrations: Conduct detailed product demos and presentations to showcase how the product meets customer requirements. Our experienced sales team will train you to deliver great experiences autonomously.
- Solution Design: Design tailored solutions based on the customer's environment and needs, ensuring the proposed solution is feasible and effective in collaboration with our technology, data and modelling teams.
**2) Sales Support**
- Proposal Development: Assist in the creation of technical proposals and quotes that align with customer needs and the company's offerings.
- RFP/RFI Responses: Prepare responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring they are accurate and compelling.
- Collaboration with Sales Team: Work closely with sales representatives to develop and refine sales strategies and tactics.
**3) Implementation and Onboarding**
- Technical Onboarding: Facilitate the technical onboarding process for new customers, ensuring they can effectively use the product from the start.
- Integration Support: Assist customers with integrating the company's products into their existing systems and workflows.
- Training: Provide training sessions to customers to ensure they fully understand and can utilize the product’s features.
**4) Post-Sales Support**
- Customer Support: Act as a point of contact for technical issues and questions, providing ongoing support to ensure customer satisfaction.
- Feedback Loop: Gather feedback from customers on the product’s performance and usability, communicating this back to the development and product teams.
- Customer Success: Monitor customer usage and success, proactively addressing any issues that arise to maintain high levels of customer satisfaction and retention.
**5) Product Improvement**
- Innovation: Contribute ideas for product enhancements and new features based on customer feedback and industry trends.
- Testing and Quality Assurance: Participate in testing new product features and updates to ensure they meet customer needs and are free of defects.
**6) Documentation and Reporting**
- Documentation: Create and maintain technical documentation, including user manuals, implementation guides, and support materials.
- Reporting: Provide regular reports on customer interactions, feedback, and product performance to management and other stakeholders.
**7) Networking**
- Build and maintain relationships with key industry players, customers, and partners to enhance the company’s market presence and reputation.
**8) Industry Knowledge**
- Industry Trends: Stay updated on industry trends, emerging technologies, and competitor products to ensure the company’s offerings remain competitive. ICS/OT and Cybersecurity industry knowledge is desirable
Qualifications/Requirements:
- Bachelor's degree in a relevant technical field, e.g., Computer Science, Engineering, Information Technology.
- At least 5-8 years of pre-post sales/solution/implementation Engineer role in a cyber risk assessment company, cyber risk auditing company or OEM vendor, cybersecurity software vendor or cybersecurity service company or similar.
- Cybersecurity designations such as CISSP (ISC2), CRISC (ISACA), GICSP (SANS) will help executing the role.
- Multiple certifications and training in sales
- Enterprise/cyber - experience bringing cybersecurity solutions to end users of critical infrastructure, industrial technologies, or industrial control systems. A prior employment with consulting and/or professional services, or technology company where you helped deploy solutions to customer sites will help you to succeed.
- Knowledge or exposure to cyber/enterprise risk assessment or risk management projects.
- Previous experience working with or for companies in different verticals and experience understanding customer technical and business related needs to
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