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Help Desk Technician/it Technician/desktop

hace 4 meses

Toledo Toledo provincia, España BCforward A tiempo completo

Help Desk Technician

**Title: Help Desk technician**

**Duration: 03 Months**

**Location : 4402 Chrysler Drive Toledo OH**

**Shift: 9am-530pm**
- Job Description

Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Ability to walk and stand for several hours.

Basic Qualifications
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Experience working with the company's hardware, software and equipment products

Other Qualifications
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles

Work Environment
- Office/Automotive Plant environment
- May require weekend and holiday work
- May require shift work including afternoon and midnight shifts?

**Employee Type**: Contractor

**Location**: Toledo, OH

**Job Type**: Installation - Maint - Repair

**Experience**: Not Specified

**Date Posted**: 03/15/2023