Senior UX Operations
hace 1 mes
We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.
Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionising the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in
If you're ready to take off with us, keep reading
**The Role**
**ReOps** a**dvocacy & strategy**
- Develop and strengthen relationships with internal teams (e.g. product managers, Legal, Finance, Marketing, AMs, Data, etc.) and externally with the research operations community
- Execute - together with the team lead - the long-term research operations strategy on a regular basis to keep it in line with company and research team goals
- Guide and drive execution of research operations roadmap in an agile working context by collaborating with cross-product teams, and ensuring effective project delegation amongst multiple stakeholders who do research
- Contribute to the UX Research Operations community (eg. newsletters, blog posts, talks, etc)
**User recruitment management**
- Own our participant recruitment strategy from end to end: develop and execute recruiting plans for multiple complex research projects and niche participants; refine and strengthen legally and ethically sound standards that allow us to find the right participants
- Find ways to efficiently track and improve the effectiveness of participant recruitment strategies
- Analyse inbound Research Operations support requests from UXR and other stakeholders according to business and workload impact. Prioritise them as well as define, track project related KPIs, metrics and derive actionable plans for continuous improvement
- Refine our participant messaging and increase response rates to surveys, screeners, research invitations and ensuring they are legally and ethically compliant
**Research budget management**
- Liaise with Finance and senior management to establish and manage budget for the team, focusing on optimising vendor and incentive spend
- Optimise research budgets for cost and effectiveness
**Knowledge management**
- Make our insights repository available to all interested and relevant parties across TravelPerk and devise a strategy to track its impact
- Define and refine processes on how UX research insights are disseminated with the help of our insights repository at company-level to increase UX visibility and synergies
**Support the research practice to happen efficiently and meeting quality standards**
- Create and maintain research operations playbooks and training materials for new research operations hires, researchers and other persons who do research at TravelPerk
- Democratise UXR OPS: teach the product team about the key Research Operations assets to help them perform their own studies with the support and review of a UX Research Operations specialist
- Create training, content and promote it to stakeholders. Communicate the value of Research Operations and get buy-in from teams across the organisation
- You mentor across teams in an open, respectful, flexible, empathetic manner. You foster a culture of mentoring opportunities for themselves and others in their growth as mentors.
- Advise people who do research on research risks related to confidentiality and devise strategies to identify, assess and mitigate the risk of information leakage of both participant and company data
**What will you need to succeed?**
- Flexibility in handling workload fluctuations and multiple requests
- Experience establishing budgets and working with them
- Experience in setting up vendor relationships and negotiating contracts
- Good knowledge of legally informed consent and data management of user research participants
- Good experience with research and research operations tools and procuring and managing software tools
- Advanced knowledge and command of GSuite tools, project management software as well as other tools related to user research such as survey and scheduling tools
- A role model on high bar managing research operations as a sports team, engaging in difficult conversations, make tough decisions and execute quickly
- Official degree in Communications, Project Management or other related fields or equivalent practical experience
-
-
Senior Software Ux Designer
hace 2 meses
Barcelona, España Amyc-Ux A tiempo completoMulti-national company leader in the printing sector located in Barcelona. We are looking for UXer passionate for Design Thinking able to be integrate in a big organiztion. You will lead the User Experience for Software Solutions. Define the experience from the concept until the implementation based on Design Thinking Methodologies. As a UXer you will need...
-
Senior Software Ux Designer
hace 1 semana
Barcelona, España Amyc-Ux A tiempo completoMulti-national company leader in the printing sector located in Barcelona.We are looking for UXer passionate for Design Thinking able to be integrate in a big organiztion. You will lead the User Experience for Software Solutions. Define the experience from the concept until the implementation based on Design Thinking Methodologies. As a UXer you will need to...
-
Senior Software Ux Designer
hace 5 días
Barcelona, España Amyc-Ux A tiempo completoMulti-national company leader in the printing sector located in Barcelona.We are looking for UXer passionate for Design Thinking able to be integrate in a big organiztion. You will lead the User Experience for Software Solutions. Define the experience from the concept until the implementation based on Design Thinking Methodologies. As a UXer you will need to...
-
Senior Software Ux Designer
hace 5 días
Barcelona, España Amyc-Ux A tiempo completoMulti-national company leader in the printing sector located in Barcelona.We are looking for UXer passionate for Design Thinking able to be integrate in a big organiztion. You will lead the User Experience for Software Solutions. Define the experience from the concept until the implementation based on Design Thinking Methodologies. As a UXer you will need to...
-
Senior UX Research Operations
hace 1 semana
Barcelona, España TravelPerk A tiempo completo**About Us** We are TravelPerk: a scaling unicorn valued at **$1.4 **billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries. We've been named the...
-
Senior UX Designer
hace 2 semanas
Barcelona, Barcelona, España Adevinta A tiempo completoWhat we are looking for We are on the hunt for a senior UX designer to join our Enterprise Platform & Tech Operations (EPTO) department in Barcelona on a full-time basis. EPTO is the single home for user-centric and cost-efficient internal technology products, driving collaboration, automation and value-generation. As a senior UX designer in the EPTO...
-
Senior UX Designer
hace 2 semanas
Barcelona, España Adevinta A tiempo completoWhat we are looking for We are on the hunt for a senior UX designer to join our Enterprise Platform & Tech Operations (EPTO) department in Barcelona on a full-time basis. EPTO is the single home for user-centric and cost-efficient internal technology products, driving collaboration, automation and value-generation. As a senior UX designer in the EPTO...
-
Senior UX Designer
hace 5 días
Barcelona, España Adevinta A tiempo completoWhat we are looking for We are on the hunt for a senior UX designer to join our Enterprise Platform & Tech Operations (EPTO) department in Barcelona on a full-time basis. EPTO is the single home for user-centric and cost-efficient internal technology products, driving collaboration, automation and value-generation. As a senior UX designer in the EPTO...
-
Senior UX Designer
hace 5 días
Barcelona, Barcelona, España Adevinta A tiempo completoWhat we are looking for We are on the hunt for a senior UX designer to join our Enterprise Platform & Tech Operations (EPTO) department in Barcelona on a full-time basis. EPTO is the single home for user-centric and cost-efficient internal technology products, driving collaboration, automation and value-generation. As a senior UX designer in the EPTO...
-
Senior Ux/Ui Designer
hace 3 semanas
Barcelona, España 11Onze A tiempo completoEn 11Onze estamos creciendo, evolucionando e innovando. Como Senior UI / UX Lead Designer, y con al menos 5 productos UX liderados por ti en el mercado, tu objetivo será proponer, diseñar y apoyar las diferentes interacciones y comportamientos de los usuarios de los productos digitales alineados con los estándares de usabilidad, manteniendo el enfoque de...
-
Senior UX/UI Designer
hace 2 meses
Barcelona, España 11Onze A tiempo completoEn 11Onze estamos creciendo, evolucionando e innovando. Como Senior UI/UX Lead Designer, y con al menos 5 productos UX liderados por ti en el mercado, tu objetivo será proponer, diseñar y apoyar las diferentes interacciones y comportamientos de los usuarios de los productos digitales alineados con los estándares de usabilidad, manteniendo el enfoque de...
-
Senior Ux/Ui Designer
hace 5 días
Barcelona, España 11Onze A tiempo completoEn 11Onze estamos creciendo, evolucionando e innovando. Como Senior UI / UX Lead Designer, y con al menos 5 productos UX liderados por ti en el mercado, tu objetivo será proponer, diseñar y apoyar las diferentes interacciones y comportamientos de los usuarios de los productos digitales alineados con los estándares de usabilidad, manteniendo el enfoque de...
-
Senior UX/UI Designer
hace 5 días
Barcelona, España 11Onze A tiempo completoEn 11Onze estamos creciendo, evolucionando e innovando. Como Senior UI/UX Lead Designer, y con al menos 5 productos UX liderados por ti en el mercado, tu objetivo será proponer, diseñar y apoyar las diferentes interacciones y comportamientos de los usuarios de los productos digitales alineados con los estándares de usabilidad, manteniendo el enfoque de...
-
Senior UX Designer
hace 2 semanas
Barcelona, Barcelona, España Adevinta A tiempo completoThe team and the roleWe are looking for a senior UX designer to join our team in Barcelona on a full-time basis. You will design and validate the next generation of products which ensure our buyers and sellers can transact. Your teams' main mission is to attract and engage users in our real estate platforms.As senior UX designer, you will report to our Head...
-
Senior UX Designer
hace 2 semanas
Barcelona, España Adevinta A tiempo completoThe team and the roleWe are looking for a senior UX designer to join our team in Barcelona on a full-time basis. You will design and validate the next generation of products which ensure our buyers and sellers can transact. Your teams’ main mission is to attract and engage users in our real estate platforms.As senior UX designer, you will report to our...
-
Senior UX Designer
hace 5 días
Barcelona, España Adevinta A tiempo completoThe team and the roleWe are looking for a senior UX designer to join our team in Barcelona on a full-time basis. You will design and validate the next generation of products which ensure our buyers and sellers can transact. Your teams’ main mission is to attract and engage users in our real estate platforms.As senior UX designer, you will report to our...
-
Senior UX Designer
hace 5 días
Barcelona, Barcelona, España Adevinta A tiempo completoThe team and the roleWe are looking for a senior UX designer to join our team in Barcelona on a full-time basis. You will design and validate the next generation of products which ensure our buyers and sellers can transact. Your teams' main mission is to attract and engage users in our real estate platforms.As senior UX designer, you will report to our Head...
-
Senior Ux Designer
hace 1 mes
Barcelona, España Baxter Planning Systems, Inc. A tiempo completoPosition Overview We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic team. As a Senior UX Designer, you will play a pivotal role in crafting intuitive and engaging experiences for our products. You will collaborate closely with cross-functional teams to understand user needs, define interaction models, and create...
-
Senior Ux Designer
hace 1 mes
Barcelona, España Baxter Planning A tiempo completoWe are seeking a highly skilled and experienced Senior UX Designer to join our dynamic team. As a Senior UX Designer, you will play a pivotal role in crafting intuitive and engaging experiences for our products. You will collaborate closely with cross-functional teams to understand user needs, define interaction models, and create wireframes and prototypes....
-
Senior Ux Designer
hace 5 días
Barcelona, España Baxter Planning Systems, Inc. A tiempo completoPosition Overview We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic team. As a Senior UX Designer, you will play a pivotal role in crafting intuitive and engaging experiences for our products. You will collaborate closely with cross-functional teams to understand user needs, define interaction models, and create...
