Customer Success Manager with Dutch

hace 6 meses

Barcelona, España Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for overseeing complex global deliverables, providing advanced industry expertise, and guiding strategic accounts. The role drives growth through proactive strategies, mentoring, and data-driven insights, while also contributing to solution selling and fostering a high level of customer satisfaction.

**Responsibilities**
- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
- Manages complex global deliverables while handling customer escalations and communications with stakeholders in a timely manner.
- Leads account kick-off, updates success plans, and identifies expansion needs, and key influencers.
- Handles revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance ensuring managed services exceed KPIs.
- Identifies potential risks to client satisfaction and account retention, implementing proactive measures to mitigate these risks.
- Utilizes advanced data analytics to forecast trends, identify growth opportunities, and track customer success metrics.
- Demonstrates effective consulting skills to support solution selling and business development efforts.
- Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of work experience, preferably in customer experience, account/ business management, or a related field.
- Native Dutch speaker

**Preferred Certifications**
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)

**Knowledge & Skills**
NA

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts large functions and leads large, cross-division functional teams or projects.

**Complexity**
- Provides highly innovative solutions to complex problems within established policy.

**Disclaimer**

Legal entity: Sales and Services

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