N1 Technician/operator

**Role Purpose**

The role holder will work within a specialist operations team, for example, data center. This is an entry level role and all fundamental knowledge will be gained whilst at this level.

**Key Accountabilities**
- Technical Capability. Works within the team to complete allocated activities. Escalates problems to supervisor or team manager to meet service agreed levels.
- Equipment Operations. Gaining familiarity with basic hardware/software installations/configurations and/or peripheral operation. Performs some unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels.
- Scheduling & Monitoring. Checks for and performs scheduled work. Checks status of jobs in the system to ensure schedules are up to date and accurate.
- Business Awareness. Starting to develop an understanding of the customer’s requirements and demonstrates the ability to closely follow the pre-defined work instructions. Contributes to the successful delivery of all activities within the agreed service levels.
- Data Handling. Maintains data security to conform to standards for security of information and data protection.
- Process. Follows established processes and systems within own area.
- Team Working. Works as part of a team.
- Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided.

**Key Performance Indicators**
- All issues and problems are resolved or escalated appropriately.
- Systems/Equipment remain online and functioning properly.
- Maintenance is carried out according to maintenance schedules.
- Repairs to equipment are effective.
- Schedules up to date and accurate.
- Workloads Achieved.
- Conformance with security and data protection standards.
- Improvements / enhancements to service within own areas.
- Feedback from team members and other key stakeholders.