Tri-lingual Patient Liaison

**Scout Clinical, a part of the Meeting Protocol family**, offers comprehensive clinical trial patient services that are adaptable to fit the precise needs of each patient, site, sponsor, and study. At Scout, our mission is to be regarded as the best clinical trial patient travel and reimbursement company in the world. Scout offers a stress-free, confidential, and personalized process of supporting patients in studies anywhere in the world. We are recognized as a leader in our field for quality, service, attention to detail, and stellar team members. If this sounds like you, we’d love to have you join our rapidly growing team

**Position Summary**:
We are looking to hire a talented, eager, and skilled** Tri-Lingual Patient Liaison **to join our Spanish team in a remote position (Spain based). The Patient Liaison provides customer support to patients and clinics involved in pharmaceutical research trials. You would be responsible for ensuring customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes reviewing travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

**Responsibilities of this position include but are not limited to**:

- Serve as the point of contact to our Europe-based clients, patients, study sites, vendors, and other related parties for each study.
- Responsible for oversight of all necessary travel arrangements for participants located in Europe including flights, hotel, ground transportation, and special needs assistance; oversight of reimbursements to patients for approved expenses; interface with online portal
- Fluent in French, Spanish, and English (spoken and written)
- Strong computer skills (Excel, Word, Outlook, Multiple web browsers)
- Ability to modify, edit and create Excel spreadsheets
- Ability to modify, edit and create Word documents
- Ability to conduct effective online research
- Knowledge and understanding of foreign currency
- Ability to handle multiple tasks simultaneously
- Ability to handle large numbers of travel and expense requests in various stages of completion concurrently
- Experience working with multiple independent vendors to achieve results on a deadline
- Experience in the travel and/or hospitality industry is a plus
- Fast learner
- Timely, professional, courteous correspondence and communication with clients, vendors and colleagues
- Highly ethical and of good character
- Excellent Interpersonal skills
- Attention to detail
- Well organized
- Customer service oriented
- Patient, flexible attitude
- Ability to efficiently manage time and responsibilities
- Ability to work under pressure in a fast-paced environment
- Self-motivated but also follows procedures
- Good communicator / articulate
- Hard working and reliable / takes pride in own work
- Comfortable talking to people in various emotional states
- Diplomatic and discrete
- Team player

**Schedule information**
- Monday - Friday | Early Shift
- Spain 03:00 - 12:00
- Wednesday - Sunday |Standard Hours
- Spain 08:00 - 17:00
- Wednesday - Sunday | Early Shift
- Spain 03:00 - 12:00
- Wednesday - Sunday | Late Shift
- Spain 17:00 - 02:00 (+1d)
- Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift)
- Some holiday work will be required but will be compensated.

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER**

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