Receptionist
hace 3 semanas
As a Bilingual Receptionist onboard our cruise ship, you will play a crucial role in enhancing the overall guest experience by providing exceptional customer service to our diverse clientele. Fluent in either Greek and Spanish, you will be responsible for creating a welcoming and efficient front desk environment, ensuring smooth communication between guests and the ship's staff.
**Responsibilities**:
- **Front Desk Operations**:
- Greet and welcome guests upon embarkation and throughout their stay.
- Manage check-ins, check-outs, and assist with guest inquiries.
- Handle reservations, cancellations, and modifications with accuracy.
- **Communication**:
- Serve as a point of contact for guests, addressing inquiries and providing information.
- Facilitate clear communication between guests and various departments on the cruise ship.
- Translate announcements and information into Greek, Spanish, and English as needed.
- **Language Proficiency**:
- Fluent in both Greek and Spanish; proficiency in English is also required.
- Assist guests who may require language support in Greek or Spanish.
- Ensure effective communication with guests and crew members in multiple languages.
- **Customer Service**:
- Provide exceptional customer service to enhance the overall guest experience.
- Address and resolve guest concerns, escalating issues when necessary.
- Anticipate guest needs and proactively assist in making their cruise memorable.
- **Administrative Tasks**:
- Maintain accurate records of guest interactions and transactions.
- Assist with inventory management and distribution of ship information.
**Salary**: 1,200.00€ - 1,400.00€ per month
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