Project Manager

hace 1 mes

Madrid, España ThetaRay A tiempo completo

**DESCRIPTION**:

- ThetaRay is the leading provider of AI-based Big Data analytics.- We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the global economy.- Our Unsupervised and Semi-Supervised Intuitive AI solutions enable clients to manage risk, detect money laundering schemes, uncover operational issues, and reveal valuable new growth opportunities.- Our customers are our most valued asset, and developing a strong relationship is paramount to our success.- We are looking for a Project Manager who will own the entire onboarding project to designated enterprise customers and would act as the main focal point for the customer.**The objective of the role**
- Lead the technical and delivery relations with the company’s global strategic customers, from the initial relations, via deployment and delivery, through production.
- The company’s customers are primarily global banks in French-speaking countries.
- Create and maintain strong relations with the different stakeholders of the customer, globally, with a special focus on the technical and project aspects.
- As the projects will take place primarily in French-speaking countries, it is expected from this role to either work from Madrid or travel frequently to Paris and to all relevant countries.
- Set the milestones for each project within the global customer projects, answer the customer queries regarding implementation and technical issues, and sync with the company’s teams in order to effectively and efficiently deliver the projects according to the plans.
- Work with internal and external stakeholders, while implementing complex, project-based processes to bring increased efficiency in the delivery of all projects and maintain high client satisfaction to manage the projects of these strategic customers in all relevant countries and territories.
- Define the specific project’s objectives within the program and oversee quality control throughout the life cycle of the project. This will be done with coordination with internal resources that will assist in defining the product aspects.

**PRIMARY RESPONSIBILITIES**:

- Be the main focal point of the customer for all the project deliveries within the account/program.
- Manage customer satisfaction through all deliveries.
- Set and continually manage project expectations with team members and other Intra and inter-stakeholders.
- Manage the delivery aspects of global projects.
- Sync with all internal stakeholders on the delivery process of ThetaRay solution to key customers.
- Create and manage the plan for delivering solutions to customer’s hand-off.
- Define and document project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Plan and schedule project timelines and milestones using appropriate tools, and identify and manage project dependencies and the critical path.
- Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.
- Estimate the resources and participants needed to achieve project goals.
- Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team.
- Collaboratively adapt existing and develop new project plans, processes, and communication standards for the operations teams.

**REQUIREMENTS**:

- Native French speaking, proficiency in English (writing, speaking, reading), and other European languages will be an advantage
- Proven vast experience in project management roles in international hi-tech companies.
- 10+ direct work experience in a project management capacity, including all aspects of process development and execution.
- 10+ years of experience with customer relations.
- Proven track record of managing teams of project managers.
- Customer-oriented approach
- Proven experience with Go-Live to production operation of financial solutions for financial organizations.
- Ability to manage multiple projects within the program/account under tight deadlines and changing priorities.
- Proven experience in matrix management.
- Excellent interpersonal communication skills.
- Self-motivated, quick learner, and team player that can get the job done.
- Takes a “Can-Do” approach and attitude, and delivers.
- Problem-solving, analytical, and communication abilities.
- B.S. degree in technical discipline will be an advantage
- Transparency and collaboration.

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