Application Support Consultant

hace 2 días

Sevilla, España Unit4 A tiempo completo

**Company Description**:
**What you will do**:
As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent Management customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
- Process and solve cases, incidents and service requests in a timely and qualitative way.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
- To train and mentor less experienced members of the team around product knowledge, skills and processes.
- Work in a team environment to help and assist colleagues

**Qualifications**:
**Must have**:

- Strong communication skills and fluent in English (verbal and written); Dutch is a plus.
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
- Previous experience of working in a Customer Service environment is an advantage
- Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service.
- Exhibits good analytical and problem-solving abilities
- Ability to manage your own time to prioritise workload and meet deadlines.
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
- Prepared to grow independently by acquiring the necessary knowledge.
- Strong Team Player
- Finding the best solution by collaborating with other teams (Products, Success, R&D,)
- Contribute to the daily improvement of the Support process.

**Nice to have**:

- Knowledge or the Unit4 Talent Management Software.
- Knowledge or experience with ServiceNow
- Common knowledge of SQL or Rails scripts
- ITIL knowledge
- Previous experience of working with SAAS products
- Dutch Language Skills

**Additional Information**:
**We offer**:
A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example handle the cloud environments for our customers based on Azure infrastructure.

**Job Location**:
Seville, Spain

  • Application Support

    hace 3 días

    Sevilla, España Sportradar AG A tiempo completo

    COMPANY DESCRIPTION: Sportradar is a global leader, provide cutting-edge data solutions and services to media companies, bookmakers, sports federations (NBA, NHL, Nascar ) and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, and we employ over 2,000 people in more than 30 locations around the world. The...

  • Application Support

    hace 2 días

    Sevilla, España Sportradar AG A tiempo completo

    Role Responsibilities: systems. - Logging calls to our internal 2nd and 3rd line support. - Providing technical support by using the service tool, social network communication SLAs agreed with customers are met. - Troubleshooting problems by gathering and analysing log files - Communicating with the customers and partners about progress of works...

  • Application Support

    hace 2 días

    Sevilla, España Sportradar AG A tiempo completo

    Role Responsibilitiessystems. - Logging calls to our internal 2nd and 3rd line support. - Providing technical support by using the service tool, social network communication SLAs agreed with customers are met. - Troubleshooting problems by gathering and analysing log files - Communicating with the customers and partners about progress of works and problem...

  • It Application Support

    hace 1 semana

    Sevilla, España Sportradar A tiempo completo

    Company DescriptionWe're the world's leading sports technology company, at the intersection between sports, media, and betting.More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.**Job Description**:IT Application Support**LOCATION:...

  • Application Support

    hace 2 días

    Sevilla, España Sportradar A tiempo completo

    **Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description** COMPANY...

  • Travel Consultant

    hace 21 horas

    Sevilla, España Alandis Travel A tiempo completo

    **Travel Consultant - Sales / Ops** **Join Our Team as a Travel Consultant at Alandis Travel** Alandis Travel is an educational agency specializing in customized educational programs for groups. We are looking for a highly motivated **Group Travel Agent** to support our team in coordinating and executing educational travel programs across our destinations:...

  • Application Services Engineer

    hace 2 días

    Sevilla, España Solera A tiempo completo

    .Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.Today, Solera processes over 300 million digital transactions...

  • Application Services Engineer

    hace 2 días

    Sevilla, España Solera A tiempo completo

    .Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.Today, Solera processes over 300 million digital transactions...

  • Application Services Engineer

    hace 5 horas

    Sevilla, España Solera A tiempo completo

    Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.Today, Solera processes over 300 million digital transactions...

  • Application Services Engineer

    hace 4 horas

    Sevilla, España Solera A tiempo completo

    Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.Today, Solera processes over 300 million digital transactions...

  • S317 | Senior Bi Consultant

    hace 3 días

    Sevilla, España Ares Consultores A tiempo completo

    A propos de Talan Why Talan?For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa, and Asia.Our main goal is to support organizations in their journey to the future.In Talan Spain, we make it real through digital transformation.We put...

  • S317 | Senior Bi Consultant

    hace 3 días

    Sevilla, España Ares Consultores A tiempo completo

    A propos de Talan Why Talan?For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa, and Asia.Our main goal is to support organizations in their journey to the future.In Talan Spain, we make it real through digital transformation.We put...

  • Hydrogen Consultant

    hace 2 días

    Sevilla, España Bureau Veritas Switzerland Ag A tiempo completo

    Are you interested in playing a key role in the development of innovative solutions for a more sustainable future?Join our team of experts at Bureau Veritas as aHydrogen Technical Consultant !What will your functions be?Conduct market and regulatory framework studies on energy technologies, with a focus on low-carbon fuels.Due Diligence and Technical...

  • S317 | Senior Bi Consultant

    hace 6 días

    Sevilla, España buscojobs España A tiempo completo

    For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa, and Asia. Our main goal is to support organizations in their journey to the future. In Talan Spain, we make it real through digital transformation. We put people at the center, and we...

  • S317 | Senior Bi Consultant

    hace 3 días

    Sevilla, España Ares Consultores A tiempo completo

    A propos de TalanWhy Talan?For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa, and Asia.Our main goal is to support organizations in their journey to the future.In Talan Spain, we make it real through digital transformation.We put...

  • (Sn-750) - Application Support Engineer

    hace 3 días

    Sevilla, España Ares Consultores A tiempo completo

    CCC is a great place to work.CCC has a long history of innovation and growth in a dynamic market.We have a passionate and dedicated team and a deep commitment to building next-generation content management and licensing solutions using the very best technology and talent available.We offer the stability of an ongoing business in an entrepreneurial culture,...

  • PLM Consultant

    hace 4 días

    Sevilla, España Share PLM A tiempo completo

    Share PLM is looking for a skilled PLM Business Consultant to join our international team!Would you like to learn and grow professionally in a technology startup? We are looking for new talent to join our Share PLM team!We are a young, energetic company that works between two main disciplines. On the one hand, we provide consulting services primarily related...

  • Paid Business Development Consultant Internship in

    hace 6 días

    Sevilla, España The Student Mobility SL A tiempo completo

    Our partner is the reference consultant in franchise projects and in the development and expansion of franchise networks. They back up their extensive experience in more than 800 franchise projects carried out and 3,000 openings achieved for our clients. Now they are expanding our commercial department in the area of franchise expansion for their clients. -...

  • Junior Consultant F/H – Seville

    hace 1 día

    Sevilla, España Studec A tiempo completo

    INGENIERIEJunior Consultant H/FPays:SPAINLocation:SévilleType de contrat:Permanent contractSalary:NegotiableVous vous projetez dans un environnement de travail vibrant comportant des challenges au quotidien ?Chez STUDEC vous aurez l'occasion d'exposer vos talents et vos compétences !Motivés par les objectifs, vous êtes une personne ambitieuse qui aspire...

  • Plm Consultant

    hace 3 días

    Sevilla, España Share Plm A tiempo completo

    Share PLM is looking for a skilled PLM Business Consultant to join our international team!Would you like to learn and grow professionally in a technology startup?We are looking for new talent to join our Share PLM team!We are a young, energetic company that works between two main disciplines.On the one hand, we provide consulting services primarily related...