Desktop Support Engineer

hace 3 semanas


Sevilla, España Axiom Software Solutions A tiempo completo

**Job Description**:
JOB DESCRIPTION:
a) Desk side engineer for technical support for customers and their networked computers and peripherals

b) Interface with Senior Management, Company Board, Executives & VIP Users.

Duties include (but not limited to)

1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
15. Be available for Oncall support during afterhours as and when necessary
16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.

Desired Experience:

- At least 7-10 years of experience in the field or in a related area required
- Technicians should have good knowledge on Hands and Feet
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with basic understanding of Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Background security check required
- Experience including remote control of PCs and video conferencing knowledge

About Company


  • Network Support

    hace 1 mes


    Sevilla, España Tech Domain A tiempo completo

    We are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays). Tasks will be L1 & L2 IT/Networking related...


  • Sevilla, Sevilla, España Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • It Support Specialist

    hace 1 semana


    Sevilla, España Solera Center Of Excellence, S.L. A tiempo completo

    Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually...

  • Systems Engineer

    hace 4 semanas


    Sevilla, España Fortinet A tiempo completo

    **Systems Engineer - Spain South** We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. **Responsibilities**: - Pre-sales - assist in qualifying sales...


  • Sevilla, España Orchal Ltd A tiempo completo

    **Scope of Work**: As a Break/Fix Network Engineer, you will be responsible for providing on-site support for a Shared location. Your primary focus will be on troubleshooting, repairing, and maintaining network devices, ensuring mínimal downtime and optimal performance. The role requires a proactive approach to handling network issues, with a strong...

  • Radiation Engineer

    hace 4 semanas


    Sevilla, España Alter Technology Tuv Nord Sa. A tiempo completo

    OVERVIEW: The Parts Laboratory at ALTER TECHNOLOGY covers a very wide range of activities oriented to provide confidence for the use of electronic components in space and other high reliability applications. The services offered varies from receiving inspection to complete evaluation and qualification of IC's. Integrated into the Electrical Test Laboratory,...

  • System Engineer

    hace 1 mes


    Sevilla, España Sogeclair Aerospace Spain A tiempo completo

    **Description de l'offre**: **Contract type** : Permanent contract **Job description** - Specification, qualification, integration, certification and in-service support of chassis systems (actuators, brakes, tires, dampers) and chassis structure components; - Specification of systems, subsystems and equipment; - Supervision of development activities within...

  • Service Engineer

    hace 4 semanas


    Sevilla, España Kyoto Group AS A tiempo completo

    **Remember the Kyoto Protocol?**: Would you like to make green energy available for everyone, and be part of one of the coolest companies to revolutionize the delivery of renewable energy? Based on proven technology, we are eager to take part in saving the globe. Our markets and targets are international, focusing initially on the UK, Germany, Norway, and...

  • Mt Test Engineer

    hace 6 días


    Sevilla, España Element Materials Technology A tiempo completo

    Element has an opportunity for an Engineer to join a "worldwide Testing, Inspection and Certification Company". This position will enable you to become an accomplished engineer proficient in performing a wide range of tests on advanced composites materials and metals alloys among many others, and for a wide range of customers of different sectors. As a...

  • Rtf Engineer Support

    hace 6 días


    Sevilla, España AERTEC Solutions A tiempo completo

    **Por ello, creemos que sería ideal que contaras con**: Manejo en el desarrollo de actividades de industrialización y soporte en taller asociadas con el proceso de fabricación y montajes de sistemas e instalaciones aeronáuticas. Este puesto en concreto se desarrollaría para el A400M en áreas de mantenimiento, realizando estas funciones en Instalaciones...

  • Rtf Engineer Support

    hace 3 días


    Sevilla, España Aertec Solutions A tiempo completo

    **Por ello, creemos que sería ideal que contaras con**:Manejo en el desarrollo de actividades de industrialización y soporte en taller asociadas con el proceso de fabricación y montajes de sistemas e instalaciones aeronáuticas. Este puesto en concreto se desarrollaría para el A400M en áreas de mantenimiento, realizando estas funciones en Instalaciones...

  • Rtf Engineer Support

    hace 3 días


    Sevilla, España Jr Spain A tiempo completo

    col-wideJob Description:**Por ello, creemos que sería ideal que contaras con**:Manejo en el desarrollo de actividades de industrialización y soporte en taller asociadas con el proceso de fabricación y montajes de sistemas e instalaciones aeronáuticas. Este puesto en concreto se desarrollaría para el A400M en áreas de mantenimiento, realizando estas...

  • Senior Cad Engineer

    hace 11 horas


    Sevilla, España Openchip & Software Technologies A tiempo completo

    We are actively seeking a Senior Cad Engineer to join our dynamic team.  The Role: The Senior Cad Engeener must develop deploy, and maintain engineering software solutions such as common Computer Aided Design (CAD) libraries, software application distribution, and standards/process/training libraries. He must develop and maintain the backround environment...


  • Sevilla, España ABB A tiempo completo

    **Drives Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Systems Engineer

    hace 4 semanas


    Sevilla, España Bristol Myers Squibb A tiempo completo

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Sevilla, España GMV A tiempo completo

    SatCom Systems or Ground Segment Engineer Are you looking for an innovative and consolidated place for your professional development? We are looking for Telecommunications Engineer with5-10 years of experience on SATCOM Ground Segment Payload systems for theIntegration, design and evolution of in-house payload management tools for telecom satellites. ...


  • Sevilla, España Sdi Digital Group A tiempo completo

    Job Description : An opportunity for aME Industrial Means Engineer has arisen within Airbus Defence and Space, Tablada (Sevilla). RESPONSIBILITIES The main tasks of the jobholder will be : Define, specify , implement and support for Tablada serial Industrial Means according to customers requirement according ergonomics standards. Manage and monitor...

  • Lead Mechanical Engineer

    hace 4 semanas


    Sevilla, España Kyoto Group AS A tiempo completo

    **Remember the Kyoto Protocol?**: Would you like to make green energy available for everyone and be part of one of the coolest companies to revolutionize the delivery of renewable energy? Based on proven technology, we are eager to take part in saving our planet. Our markets and targets are international, focusing initially on the UK, Germany, Norway, and...

  • Field Service Engineer

    hace 2 días


    Sevilla, España Recruitment Solutions A tiempo completo

    At Recruitment Solutions we are looking for a Field Service Engineer for one of our leading clients in the IVD sector. For this position, you will be able to reside in Sevilla and surrounding areas and the work area will be mainly Sevilla, and on specific occasions rest of south area of Spain (Andalucía, Extremadura, Ceuta and Melilla, Canary Islands)....

  • Release Engineer

    hace 1 mes


    Sevilla, España Solera Corporation A tiempo completo

    The Role We are looking for a Release Engineer to manage EMEA platform releases, working alongside other business units and being the point person for discussion regarding releases of platform. This role will work and be a key part of the team, working with peer release engineers, product owners and product managers across multiple regions, facilitating...