Junior Product Operations

hace 2 semanas

Barcelona, España Cledara A tiempo completo

Cledara is the first Software Management platform for fast-growing companies. We combine software management tools for teams with a payments platform to help companies take control of their software investments. This allows them to operate more effectively across teams, comply with regulations and ultimately focus on what really matters - serving their customers

With offices in Denver, London and Barcelona, we are growing quickly and looking for amazing people who are motivated and hungry.
- Be Curious, Total Transparency, Communication, Respect Everyone, and Overtrust_. These are our company values that guide the way we work every day, as well as the people we bring into the team. If this resonates, we’d love to hear from you.

Cledara is backed by leading investors including CommerzeVentures, Notion, Techstars and Anthemis, and has received global recognition, including:

- Top 5 female-founded SaaS companies globally by Microsoft's M12 Venture Fund and Melinda Gates' Pivotal Ventures
- Accepted into the Mastercard Start Path program in 2021
- FinTech 50 'Hot Ten' company in 2020 for being one of the fastest-growing fintech startups in Europe
- SaaS Startup of the Year 2018 by SaaStock

We are currently hiring for a Junior Product Operations Executive to join our Customer Support and Operations team. Some of your responsibilities in this role would include:

- Execution of exception handling process for customer invoice matching process
- Execution of merchant classification and enrichment process
- Customer payment and reconciliation-related processes
- Execution of Cledara's SaaS-tracking feature

**Requirements**:

- Fluent-level written and spoken English
- A passion for giving a great experience to customers
- A demonstrable passion for technology startups and a desire to learn about the space
- Excellent analytical and problem-solving abilities
- A can-do, agile attitude necessary to thrive in a start-up environment
- Willingness to learn core technology tools
- Holds a bachelor's degree or above (desirable)

About You:

- You have some work experience and are looking to start the next stage of your career
- You are strategic and resilient - you find information needed to make things happen
- You are thoughtful about resource allocation, i.e. how you spend your time, and what you decide to do - and not do.
- You have a high level of curiosity and positive energy

**Benefits**
- Huge opportunities for progression
- Brand new Apple laptop
- A great work culture with regular work outings, company offsites and international travel
- Centrally-located offices in Denver, Barcelona & London
- Healthy mind and body benefits, including a learning budget and food allowance
- Join a young tech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short time
- Learn from some of the brightest people in the SaaS and Fintech industry
- Work with bright curious people
- Be challenged to stretch yourself to learn and grow
- Join a strong culture of openness & transparency
- NOTICE TO THIRD-PARTY AGENCIES:_

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