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Personal Gem Supervisor

hace 4 meses

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

**_Duties and Responsibilities_**

**_ Vision and Values_**

As Personal GEM Supervisor, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun, and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

**_ Wellness_**

I will fully embrace and safeguard the overall Wellness philosophy, concepts and. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities.

**_Sustainability_**

Sustainability is at the core of everything we do at Six Senses. As Personal GEM Supervisor, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.

**_ Operational Ownership_**

In this role, I will assist and assume responsibility on the efficient operation of the Personal GEM team to provide exceptional products and services within brand operating standards.

I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

I will support Front Desk Manager and Resort Assistant Managers to focus on the rejuvenation of the room experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.

I will work in partnership with other departments to ensure guests needs are determined met and oversee the overall smooth operation of guest arrivals.

I will have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. Understand the hotels policy on guaranteed reservations and no-shows. I will update when required of the guest history and profile system.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.

An important part of the role is to interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

**_ Administration_**

Reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted and or as instructed by Front Desk Manager /Resort Assistant Manager.

**_ People Management_**

As Personal GEM Supervisor, I am responsible for the preparation of duty rosters for the department. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.

**_ Skills and Experience_**

To execute the position of Personal GEM Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma degree from a recognized hospitality school and more than two years’ experience in a similar hotel operational role.

I am a personally involved, visible with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market.

In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

Technical skills include advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room boo