Material Support Service Representative

hace 4 semanas

Albacete, España Airbus A tiempo completo

An opportunity for an material support specialist has arisen within Airbus Defence and Space, Albacete.

**RESPONSIBILITIES**
- Record all customer spares and repair demand in the system (taking into account the different criticality of the item) and perform the adequate follow up together with Central Team (when applicable) to ensure the on time delivery to the Customer.
- Manage and supervise the delivery of unserviceable/repairable items from the Customer to AIRBUS DEFENCE AND SPACE ’s designated Repair/Overhaul facility, creating and updating the necessary “Repair Notification” in AIRBUS DEFENCE AND SPACE IT Tool.
- Provides feedback to the Customer for the estimated delivery date (EDD) of the serviceable unit. The MSSR shall notify to central order team on a case by case basis any problem or delay that might be identified at any stage of the repair order.
- Upon resolution of the repair, closure in AIRBUS DEFENCE AND SPACE systems and according to AIRBUS DEFENCE AND SPACE procedures, the repair management process.
- Detect and pursue the resolution of any blockage that may happen in the regular Repair process, notifying AIRBUS DEFENCE AND SPACE Central Team about any bigger problem that may be identified, at any stage of the flow that may affect the Turnaround
- Time (TAT) of the repair and the Customer mission success
- Anticipation of the materials needed for scheduled maintenance activities or planned deployments.
- Liaise with the Customer, AIRBUS DEFENCE AND SPACE and the subsidiary, to ensure the timely delivery of serviceable items, following the Customer’s request. The MSSR willalso ensure that the items are delivered with the appropriate shipping and quality documentation.
- Supports the reception and acceptance process of the material shipped, and provides a first-level support for the on-site resolution (with the support of AIRBUS DEFENCE AND SPACE when needed) of any discrepancy found.
- Inventory guidelines definition, stock and stock out analysis and replenishment proposal according to historical data, customer input or PTC. For schedule maintenance, consumption analysis and anticipation.

**SKILLS**
- From 2 to 4 year experience in services, supply chain, logistics or material
- support.
- Leadership skills to coordinate different stakeholders.
- Ability to manage and define processes.
- Good knowledge of regulation related to Export Control and Custom clearance,
- Resolute and problem solving experience and skills.
- Languages
- English: Fluent
- Spanish: Plus to have.
- SAP knowledge is desirable.
- IT: MS Office.

**WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?**

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

- Vacation days plus additional days-off along the year.
- Attractive salary.
- Collective transport service in some sites.
- On-site facilities (among others): free canteen, kindergarten, medical office.
- Possibility to collaborate in different social and corporate social responsibility initiatives.
- Excellent upskilling opportunities and great development prospects in a multicultural

environment.

**WANT TO KNOW MORE ABOUT US? #AirbusDiversity**
Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions
to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world.
With around 130,000 employees and as the largest aeronautics and space company in Europe and a
worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air
and space.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible,
we foster flexible working arrangements to stimulate innovative thinking.
Last but not least, the company has been awarded with the “Top Employers Spain 2023” certification
and "Top Employers Europe 2023" by Top Employers Institute.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Defence and Space SAU

**Employment Type**:
Agency / Temporary**Experience Level**:
Professional

**Job Family**:
Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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