Customer Service Coordinator French Market
hace 4 semanas
**Your role**
We are looking for a Customer Service Coordinator for the French market in the Natural Specialty Business Unit (NSBU), working in the headquarters based in L'Hospitalet de Llobregat, who will report to the Customer Service Manager, to be responsible for managing a two-person team dedicated to active sales and ensuring exceptional service in the Order to Cash processes and customer service.
**What will you do?**
- Provide comprehensive management of orders, billing, collections, and off-invoice promotions.
- Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions.
- Ensure customer satisfaction through all contact channels by implementing continuous improvements in service processes.
- Provide ongoing training on products and sales techniques, ensuring autonomy in daily operational management and effective issue resolution.
- Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.
- Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.
**What are we looking for?**
- At least 2 years as a coordinator of an active sales call center and order to cash management.
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- Analytical skills with a proactive approach to problem-solving.
- Flexibility and adaptability to change and new ways of working.
- Native in French
**What do we offer?**
- Hybrid working model
- Flexible working hours
- Affinity University platform:
- Professional development opportunities to employees at different stages of their careers, acknowledging diverse career paths.
- Pet-friendly office
- Celebrations & Fun
We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing various perspectives is integral to our company’s success and the strength of our team. That’s why we are committed to providing equal opportunities for all.
**Our Company**
Affinity Petcare is more than an international petfood company. For more than 50 years, we have been dedicated to nourishing healthy bonds between dogs, cats and people to make the world a better place.
We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature’s Variety, Nature’s Menu, Natural Trainer, Libra and more. Currently, we are over 1,800 professionals working for this purpose from Barcelona, Paris, Milan and Snetterton, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence.
So, what are you waiting for? Join our team to leave your footprint
**Want to know more about us?**
Follow us on LinkedIn to get the newest updates and job opportunities. You can also follow us on Instagram to learn more about life at Affinity and hear from our team.
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