Field Trainer

hace 2 semanas

Madrid, España Tesla A tiempo completo

What to Expect
- The Field Trainer position requires someone with exceptional ability to develop & deliver learning solutions within their region (South EMEA+). A Tesla Field Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating in-person training for supporting roles in service, mentoring and supporting a network of coaches, and partnering closely with local Service leadership to close skill gaps and elevate the performance of their service teams.

What You’ll Do
- Provide ongoing training and development support to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
- Facilitate instructor-led training, on the job training and support to service personnel such as Parts Advisors, Service Advisors, Virtual and Mobile Teams
- Manage the operations of the regional training facilities including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations, etc
- Maintain expert knowledge of the most current products, customer service methods, processes. techniques, and best practices
- Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
- Maintains close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
- Play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service

What You’ll Bring
- 3+ years’ experience in a customer facing role. Training Facilitation and coaching experience preferred
- Demonstrated ability to overcome roadblocks and proactively problem solve with mínimal oversight
- Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
- Thrives working independently; also able to contribute strongly as a member of a high performing team
- Strong facilitation and interpersonal communication skills required.
- Excellent verbal and written communication skills, a demonstrated confidence and professionalism in working in a customer-facing role
- Must have a valid Drivers License and the ability to travel at least 50% of the time

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