Services Consultant

hace 4 semanas

Madrid, España Celonis SE A tiempo completo

-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.

**The Team**

Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.

**The Role**:
As a **Services Consultant**, you will be part of our agile project teams who accelerate our customers’ digital transformation and drive Celonis’ international expansion. To generate high-value use cases, you will work closely with our customers. You will perform data transformations, develop analyses and derive business cases. You will develop data-driven process insights and actions. You will implement the newest features and functionalities of the Celonis software, such as **Process Automation**, **Task Mining** and **Machine Learning**.

**The work you'll do**:
Discover
- Be a key player in our agile Celonis implementation project teams, delivering optimal solutions that meet customer needs and solve pain points.
- Design creative analyses and execution apps with a focus on incorporating Machine Learning algorithms and Task Mining to increase process transparency.
- Leverage Celonis technology to uncover process inefficiencies and understand root causes through close collaboration with customers.

Enhance
- Facilitate value creation workshops and align measures to improve process inefficiencies
- Quantify the business and financial potential and present insights to management
- Implement Celonis’ Process Automation technology to streamline customer processes, increase value, and enhance process conformance rates.

Monitor
- Implement KPIs to measure customer success and enable continuous process improvement.
- Ensure customer enablement to continuously improve processes
- Set the foundations of the long-term customer success journey

**About You**
- You live for customer value, have a passion for driving the Celonis Process Mining Technology forward and a visionary mindset.
- You have a growth mindset and strive for a job that encourages you to continuously expand your knowledge and think creatively.

**The qualifications you need**:

- Mandatory to have both fluency in English and fluency in one of the following languages: Italian, French, Portuguese, or German.
- Min. 2-3 years working experience in **IT-Consulting, Management Consulting, Process Improvement** or a similar area
- Proficiency with **SQL** or other programming languages (Python, R, Matlab...) and a strong interest in Big Data, Data Mining, and Process Mining
- Experience with any types of process related software is a plus
- Excellent **analytical skills**, well organised and known for being a quick learner
- Strong **communication skills** and enjoy interacting with various customers to understand and interpret **business processes**:

- Successfully completed your studies in **Business Informatics, Computer Science, Information-oriented Business Administration/ Economics, Mathematics** or a comparable degree program

**What Celonis can offer you**:

- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (stock options, generous time off, family leave from day one, and more)
- Mental well-being support (LifeWorks Employee Assistance Program, mindfulness tools, virtual events, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

**What Celonis can offer you**:

- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (stock options, retirement plan, generous time off, family leave from day one, and more)
- Mental well-being support (mindfulness tools such as Headspace, virtual events, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values t

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