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Landlord Support Agent
hace 5 meses
We are looking for an empathetic and problem-solving new colleague to join our Landlord Support Team.
The position is based in the area of Barcelona, Spain. You have the chance to work from our co-working office or remotely.
Tasks
**How you are part of our success story**:
- You are the first line of contact for our suppliers answering all the questions and taking care of their account-related requests
- You support key account management in organizational, administrative and operational day-to-day business
- You take responsibility for the requests of Key Account Managers and external partners
- You take over the communication between the different departments in order to solve the requests of the landlords quickly and efficiently
- You will report directly to the Head of Sales & Strategy and will be surrounded by senior experts in the industry
**Requirements**:
**What you need to convince us**:
- You are business fluent in English and additionally either French or German or Portuguese
- Independence, strong communication skills and willingness to take on responsibility are your distinguishing features
- You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
- Ideally, you have professional experience in customer service or a similar position
**Benefits**:
**What you can expect from your Homelike journey**:
Work-Life-Balance
- Flexible Working: Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Cologne and London).
- Trust Working Hours: Structure your day based on your team and individual preferences.
- Workation: Work from anywhere up to 60 days per calendar year.
- 30 Paid Vacation Days: Benefit from 30 paid vacation days per year, in addition to public holidays.
- Additional Day Off: Make use of an extra day off for life events such as marriage or moving houses.
Learning & Development
- Homelike Academy: Develop new skills by participating in monthly internal training academies moderated by Homelike´s experts.
- 360° Feedback: Receive regular and/or holistic feedback from your manager, peers and stakeholders for your professional growth.
- Team Shadows: Gain interesting insights and exposure by shadowing different departments.
- Exclusive Top Talent Program: Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike.
- External Guest Speakers: Broaden your perspectives and network with industry experts, or influential individuals from outside the company.
Modern Culture
- Global Talent Team: Join a diverse global team with 20+ nationalities based in 7 countries around the globe.
- Entrepreneurial Empowerment: Contribute your ideas and make a substantial impact on the product and the company’s success.
- Agile Mindset: Be part of tech-driven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations.
- Company & Team Events: Enjoy monthly after-work gatherings in Cologne/London, remote team activities and bigger company events, fostering team belongingness and connection.
- Talent Engagement: Get involved in different learning groups or guilds to strengthen relationships outside the work setting.
