Customer Success Manager
hace 14 horas
Your Role
The mission of Customer Success Management - Spain at KONUX is to make our clients successful on their journey to a sustainable future by using our products and services. This includes a consistent, reliable and high-quality customer project delivery, supporting the customers’ internal transformation by operationalizing KONUX system and to activate account upsell dynamics by building qualified and quantified success stories with our customers. As a Customer Success Manager - Spain, you will be responsible for all projects at your Spanish customer in a region, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account manager, solution engineer, data scientist, and executive sponsor, focusing on long-term transformational partnerships with your customers. You will be based in Madrid (alternative locations in Spain may be considered).
Your Benefits Package
- A competitive salary with equity (all permanent KONUX employees have equity)
- A dedicated Learning & Development budget of 3.600€ p.a.
- Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop
- Health benefits supporting your physical and mental well-being, e.g subsidization of on-site gym
- 27 days (+1 day on every work anniversary for 3 years)
- Additional days off for specific volunteering activities
Equal Opportunities
At KONUX, we believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.
Your Responsibilities
**Support the customer in their journey of transformation**:
- Support the customer in implementing our solution in their working processes
- Constantly drive product adoption with the customer organisation
- Jointly discuss improvements to our product to increase client value
**Ensure superior customer experience and customer satisfaction**:
- Manage customer expectations - and become the customer advocate inside KONUX organization.
- Ensure all customer requests are appropriately understood, prioritized, and addressed while maintaining sensitivity towards both customer success and impact to KONUX organization
Expand KONUX product footprint and service scope at your customer:
- Serve as product usage consultant to enable customer to operationalize KONUX solution into their process therefore create upselling opportunities
- Become a KONUX product and client expert
- Build trusted relationships with your customer counterparts, based on mutual respect and openness
Successfully manage and deliver complex roll-out project and Service Delivery at customer´s organization:
- Prepare the delivery phase by managing dependencies and by coordinating with all relevant KONUX departments
- Plan and manage the deployment/roll-out as well as service delivery phase jointly with your customer counterpart
- Anticipate the risk exposure, ensure that risks are properly communicated and documented, define mitigation strategies and work with the customer to ensure the mutually agreed-upon action plan
Your Profile
- Bachelor’s degree in Business, Marketing or Engineering/Science; MBA degree preferred
- Approx. 2 to 5 years hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G or public entity clients
- Proven experience with SaaS customer success frameworks as well as deep understanding of IoT and Digitization concepts
- Creative problem solver and natural entrepreneur; comfortable with risk-taking and ambiguity
- Executive engagement skills with an ability to establish strong relationships with business decision makers.
- Exceptional verbal and written communication skills in Spanish and English
- Highly collaborative, yet able to function well independently
- Traveling would be required for at least 50% of the time in the Spanish territory
- Frequent travels to the Headquarters in Munich
- Sharing the KONUX Culture, incl. a growth mindset, resilience and flexibility
Sounds exciting? We are looking forward to hearing from you
Transform Railway Operations for a Sustainable Future
At KONUX, we are empowering the rail industry by building the best possible predictive analytics solutions for our customers. We strive to help industrial companies improve their maintenance and performance decision making in a data-driven world. We have built the KONUX Predictive Maintenance System for rail switches, the first AI-based solution for the rail industry, and this is just the beginning. Seize the opportunity to play a decisive role in shaping a company during its pivotal growth stage alongside a diverse, multinational team
-
Customer Success Manager
hace 7 días
Madrid, España Sas A tiempo completo.Customer Success Manager - HybridNice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 1 semana
Madrid, España Sas A tiempo completo.Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 5 días
Madrid, España Sas - Global A tiempo completo.Job Description Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...
-
Customer Success Manager
hace 5 días
Madrid, España Sas A tiempo completo.Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 1 semana
Madrid, España Sas A tiempo completoCustomer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 1 semana
Madrid, España Sas - Global A tiempo completoJob DescriptionCustomer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...
-
Customer Success Manager
hace 4 días
Madrid, España Sas - Global A tiempo completoJob DescriptionCustomer Success Manager - HybridNice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...
-
Customer Success Manager
hace 1 semana
Madrid, España Sas - Global A tiempo completoJob Description Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...
-
Customer Success Manager
hace 5 horas
Madrid, España SAS A tiempo completoCustomer Success Manager - HybridNice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 10 horas
Madrid, España SAS A tiempo completoCustomer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
-
Customer Success Manager
hace 2 días
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
-
Manager, Customer Success
hace 5 días
Madrid, España Jordan martorell s.l. A tiempo completoManager, Customer SuccessMadridMadrid, Community of Madrid, ES Our Mission At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. Job Description This role is focused on ensuring our...
-
Manager, Customer Success
hace 4 días
Madrid, España Jordan Martorell S.L. A tiempo completoManager, Customer SuccessMadridMadrid, Community of Madrid, ESOur MissionAt Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.Job DescriptionThis role is focused on ensuring our...
-
Customer Success Manager
hace 4 días
Madrid, España Clarivate Analytics A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
-
Sr Customer Success Manager
hace 24 horas
Madrid, España Ares Consultores A tiempo completoSr.Customer Success Manager - HybridNice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 4 días
Madrid, España NetApp A tiempo completo**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Customer Success Manager
hace 5 horas
Madrid, España Promote Project A tiempo completoAs a Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and...
-
Sr Customer Success Manager
hace 3 días
Madrid, España Ares Consultores A tiempo completo.Sr.Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...
-
Customer Success Manager
hace 3 días
Madrid, España Planet A tiempo completoWe're looking for a results-driven Customer Success Manager, ideally with Payments or Fintech experience.You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value .This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success.Role Overview...
-
Customer Success Manager
hace 3 días
Madrid, España Planet A tiempo completoWe're looking for a results-driven Customer Success Manager, ideally with Payments or Fintech experience.You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value .This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success.Role Overview...