Manager, Community Management, Communities
hace 2 meses
Bachelor’s degree
- 7+ years of relevant experience
- 3+ years managing teams
- Experience in delivering business results and operational mechanisms that achieve the desired strategic vision in a fast-paced, multi-layered environment.
- Strong attention to detail, analytical skills and ability to use data to make decisions
- Excellent written and verbal communication, interpersonal and influencing skills.
- Ability to navigate and create structure around ambiguity; “can-do’ attitude.
- Business Level English skills.
The Selling Partner Communities and Satisfaction (SPCS) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
Key job responsibilities
- Working backwards from Selling Partner needs to develop and implement a proactive engagement model with Selling Partner and modelling high-judgement decision-making
- Developing and demonstrating expert knowledge of Selling Partners business trends, pain points and tools available and tailoring guidance and solutions to those needs at scale
- Understanding the voice of the Selling Partners and collaborates with internal teams to surface issues, data and anecdotes to drive improvements on their behalf
- Delivering quality results by defining, implementing and monitoring effective mechanisms, processes and metrics to measure success.
- Building, engaging and retaining a diverse team of Community Managers, and developing a culture of customer obsession where team members are inspired to go above and beyond to provide a better experience to Selling Partners.
- Promoting a sense of community and inclusion across diverse team members, stakeholders and Selling Partners.
Barcelona, B, ESP
- MBA or equivalent.
- Proven ability to attract diverse talent, and build, inspire and motivate large teams.
- Proven experience making high judgement decisions and complex trade-offs in a high visibility situation.
- Additional business level language skills beyond English.
- Community Management experience
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