Project Manager Professional Services

hace 2 semanas

Madrid, España Genesys A tiempo completo

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Description - External
- The Professional Services Project Manager for Iberia is a vital member of the local account team. It requires an outstanding understanding of the client's business, establishing key long-term relationships and building inroads into the organization of the account to increase Genesys’ visibility.

In this role, you will be managing the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. You will be the primary interface with the customer, managing the project's schedule, scope, budget, people, risks and issues. You will also manage all the projects' financial aspects, including forecasting and revenue recognition, and identify and convert new opportunities.
Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem, and as Project lead, you will be at the forefront.

Key Responsibilities:
The primary responsibilities for this role include (but are not limited to):

- Provide project management of critical, large & complex solution engagements, including customer sign-off.
- Manage all aspects of the project delivery, including project schedule, risk management, risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues, and customer acceptance.
- Implement a change management process on engagements.
- Follow standard PS Operational processes and guidelines.
- Ensure engagements are on time and within budget.
- Achieve customer satisfaction goals.
- Maintain close links with other functions in Professional Services and other Company departments, especially Sales, Pre-Sales, Marketing, Support, and Education.
- Maintain quality relationships between our clients, strategic partners, and/or third-party providers.
- Generate incremental service bookings and revenue through direct customer contact.
- Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services.

Minimum Requirements:

- 5+ years of relevant experience in the IT industry, ideally in the Contact Centre, Telecommunication, and/or CRM market.
- Proven IT Project Management experience, including budgeting of complex solutions.
- University degree in Engineering, Economics, Management, or equivalent.
- Understands at least 1 industry segment (e.g. Telecommunications) and understands computer architecture, open systems products (hardware and software), project management tools and methodologies, and customer and Professional Services.
- Full understanding of the Contact Centre Market.
- Ability to take the initiative, troubleshoot, build relationships, develop a team, and solicit/gain support inside and outside Professional Services.
- Ability to work unsupervised and in a proactive manner.
- Proven ability to work under pressure within a team and on your own.
- Excellent presentation skills.
- Excellent verbal and written skills in English and Spanish. Portuguese is a plus.
- Computer literate in using MS Office, MS Project or similar, word processing, spreadsheet, presentation, and project control tools.
- Willing to travel occasionally throughout the Iberia region as restrictions allow.

Desirable Skills:

- Project Management Certification, e.g. Prince2, PMI PMP.
- Genesys Cloud Professional Certification
- Exposure to Genesys technical solutions. You have had exposure to the Genesys product suite to a level where you can discuss simple solutions.

What we offer you:

- Flexible work schedules and work-from-home options.
- Development and career growth opportunities.
- Life Assurance
- Pension Plan
- Medical Insurance
- Competitive salary + variable
- Ticket restaurant

Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated.

Reasonable Accommodations:
Reasonable Accommodations Form

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