Renew Emea Quality Assurance

hace 3 meses

Barcelona, España Hewlett Packard A tiempo completo

HP was founded in 1939 and is still a leader in the industry with over 80 years of excellence. One of key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit. Services Supply Chain (SSC) plays a pivotal role by delivering over 9 million spare parts annually and repairing 650,000 units worldwide.

**Organization Introduction**:
In this position, you will be a part of the SSC Global Services Delivery Solutions & Sustainability Solutions team, whose mission is to develop scalable capabilities and solutions to support the HPWS portfolio. Our primary goal is to maintain global consistency in service transition and delivery, ensuring an exceptional customer experience while upholding financial excellence. We are committed to becoming an industry-leading, sustainable, and socially responsible service provider.

**Job Overview**:
As a Renew Quality Assurance Manager, you will be responsible for overseeing the quality assurance processes to ensure that all Renew products meet established standards and customer expectations. You will develop, implement and monitor quality control procedures & KPIs and work closely with various departments to drive continuous improvement.

**Key Responsibilities**:

- Develop, implement, and maintain quality assurance protocols and procedures specific to Renew products.
- Ensure that all Renew products comply with internal standards and external regulations.
- Monitor and analyze quality control procedures and KPIs to identify areas for improvement.
- Collaborate with cross-functional teams to address quality issues and implement corrective actions.
- Conduct regular audits and inspections to ensure compliance with quality standards.
- Foster a culture of quality and continuous improvement within HP and with our partners.
- Oversee the investigation and resolution of customer complaints related to quality.
- Develop and deliver training programs to enhance quality awareness and skills within the organization.
- Prepare and present quality reports to senior management.
- Stay current with industry best practices and regulatory requirements.

**Qualifications**:

- Bachelor’s degree in computer science, Electrical/Mechanical/Chemical/Manufacturing Engineering, or a related field
- Strong knowledge of computer components and troubleshooting techniques.
- Proficiency in hardware and software diagnostics tools.
- Experience with operating systems, including Windows, macOS, and Chrome.
- Knowledge of industry-specific regulations and standards (e.g., ISO, Six Sigma, Lean).

**Skills**:

- Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders.
- Meticulous attention to detail to ensure the thorough inspection and accurate refurbishment of computers.
- Ability to work collaboratively in a team environment. Willingness to share knowledge and provide assistance to colleagues.
- Strong problem-solving skills to identify and address issues during the refurbishment process.
- Ability to adapt to evolving technologies and changing sustainability requirements.
- Growth mindset, positive attitude toward challenges.
- Proactive, autonomous, and entrepreneurial leadership.
- Quick learner.

**What we offer**:

- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:

- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
- Dedicated lactation room
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

ES11

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