Operations Associate

hace 3 semanas

Valencia, España GuestReady A tiempo completo

**About Us**:
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

The Operations Team at GuestReady is hiring This is an amazing opportunity to join an award-winning, high growth company already well established in Portugal, Dubai, France and the UK and growing rapidly in Spain.

**Responsibilities**:

- Troubleshooting and solving operational issues in the most efficient way, taking into account cost and ensuring guest and host satisfaction.
- Using our software, manage and prioritize maintenance tasks across our portfolio each day, to make sure everything is being resolved on time, in the right order of urgency.
- Liaise with both guests and homeowners to make sure issues are being resolved to everybody's satisfaction.
- Assist with dealing with contractor invoices, payments and overall management.
- Assist the rest of the Operations team with any duties required to look after our homes.
- Routinely and proactively following up with the operational teams and contractors on any services required.
- Responsible for ensuring our homes are in an excellent state at all times, ensuring priority
- and urgency of cases.
- Dispatch, coordinate and oversee maintenance contractors to carry out tasks across our homes on a daily basis.

**Requirements**:

- Fluent in Spanish and English - any additional language would be a plus.
- Located in **Valencia**.
- Experience in reception, tourism, hospitality (required).
- Willingness to work at weekends.
- Available to work at any schedule, including shifts until 9 pm.
- An individual who's able to work under pressure being calm and composed.
- Fast problem solver; being able to seek solutions instantly for any given problem.
- Experience in delivering host-focused solutions based on their need and satisfaction.
- Team player; able to work in an environment with cross-cultural colleagues.
- Multi-tasker, organized and able to manage time efficiently and juggle lots of competing
- priorities.
- Detail oriented individual with a strong focus on quality and an eye for detail.
- Willingness to learn and develop self.
- Capable of building a rapport with just about anyone and have excellent relationship-building
- skills.
- Able to work with the highest ethical and professional quality standards.

**Benefits**:

- Great working environment within a fast-growing, tightly knitted team
- Challenging and diverse tasks which will let you grow day-by-day
- Work with multicultural team members and international teams.
- Exposure to the fast-paced world of high-tech start-ups.
- A dynamic work environment with flat hierarchies and space for your own ideas.
- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps

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