Latitude Customer Support
hace 4 semanas
**Work mode**:Onsite**Onsite Location(s)**:Madrid, ES- A career with Boston Scientific is more than just a job. It’s personal. As a leader in medical science, we’re committed to solving the challenges that matter most - united by a deep caring for human life. If you’re a natural problem-solver with the imagination, courage, and spirit to make a meaningful difference, there’s no better place to build your career.**About The Role**
- Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?
- Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.
- We are currently looking to reinforce our international team which provides global industry-leading support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.**In this role, you will be responsible to**:
- Analyze and assess product operation and make recommendations for remote management.
- Educate, support and train customers through phone consultation and written correspondence.
- Document and evaluate customer inquiries, comments and concerns.
- Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.
- Create relevant training document.
**What are we looking for in you?**
- Fluent in Dutch and French (at least C1 level), and English (at least B2);
- Experience in a customer care or a client-facing role would be a strong plus;
- Knowledge of mobile device would be a plus;
- Well organized, good problem solving skills, good communication in various languages and proactive person;
- Able to work office-based for the first year in the company.
**What We Can Offer To You**
- Permanent contract;
- Attractive benefits;
- Career Development;
- Possibility to make an impact;
- Fast Growing and international environment.
- Location: onsite, in our offices in Madrid.**_We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._**
**Job Segment**:Bilingual, Customer Service
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