Hub Claims Processor

hace 6 meses


Madrid, España Combined Insurance A tiempo completo

Do you speak fluent French, Dutch and English?
- Do you have previous claims handling experience?

We have a permanent opportunity available for an Dutch and French Speaking Claims Processor in our Madrid office

**Role Purpose**:

- The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other European clusters.
- The position holder will be responsible for providing various claims administrative services to our customers in order to support them through the process of bringing the claim to completion & fulfil e.g., advanced reporting needs, BDX file booking or various system data completion/tracking needs.
- This is an excellent position to break into commercial claims & it’s fast-growing administration needs.
- Full comprehensive training (KT) will be provided to help to become a skilled Claims Processor & valuable part of the Madrid hub team. This approach strengthens the collaboration with the local countries.

**Key Responsibilities**:

- Claims administrative delivery goals: Perform day-to-day tasks on time & capability to work under set deadlines (SLA’s), highlight & manage process exceptions proactively working closely Hub Team leader and colleagues (collaborative & agile environment).
- Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
- Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Hub ‘Playbook’ & EMEA claims processes & protocols.
- Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
- Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.


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