Team Member Reception

hace 4 semanas

Barcelona, España Beds & Bars A tiempo completo

We’re all work and all play - combining a fun-filled, social work environment with professional development and fulfilment.

**Your role**
To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customer.

**Company Perks**
- 50% off stays at our accommodation
- 50% off all food
- 50% off all drinks
- Ski trips
- 2 Sailing trips per year
- Flying lessons
- Bespoke Training Program
- E-Learning Program
- Partnered with License Trade Charity
- up to £1000 cash rewards for finding new employees.

**Recognition schemes**
- £100 for employee of the Month
- £250 for employee of the Quarter
- £2000 for employee of the Year
- Extensive Training and Development
- X2 Sailing trips per year.
- Equal tips for all staff (housekeeper, cleaner, chef, bartender)
- Wicked incentives run centrally (last prize was a £1000 for staff party)

**Essential requirements**
You must:

- Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
- All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country.
- Have a up to date/active bank account in your own name.
- Be able to converse in English / Spanish
- Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit.

**Main responsibilities**

**Providing a brilliant experience for our customers**
- Deliver excellent customer service, always.
- Assist in keeping the Reception clean and tidy, at all times.
- Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience
- Contribute towards creating an epic party atmosphere during any time of the day.
- Make customers aware of offers on our great food and drink range.
- Check back regularly during food service to ensure customer satisfaction.
- Learn the skill sets of up-selling and practice them on every sale you make.
- Provide fast, friendly, and charismatic table service.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.

**Maintaining Controls and Standards**
- Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager.
- Always adhere to all company policies and procedures.
- Always adhere to local licencing laws regarding responsible and correct service of alcohol
- Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Assist in keeping the reception area clean and tidy, at all times.
- Conduct regular security checks throughout the day and report any security issues to line manager
- Provide reports, as required, for housekeepers and management.
- Always adhere to all company policies and procedures.
- Maintain excellent knowledge of all company and site-specific Health and Safety procedures.
- Administer all reservations, cancellations, and no-shows, in line with company policy.
- Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities

**Contributing ideas to help develop an innovate business.**
- Be involved and contribute at team meetings.
- Carry out instructions given by the management team and head office.

**Development**
- Maintain personal knowledge by completing in-house training within the given timelines.
- Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.

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